Elle Duff

Results-driven professional with extensive experience in customer service leadership, security operations, recruitment, and legal administrative support. Skilled in managing teams, improving operational efficiency, maintaining compliance, and delivering exceptional service in fast-paced environments. Experienced in port security operations, recruitment, customer engagement, and legal office support. Holds a Florida Security D License and TWIC Card.

Legal Assistant - Miami-Dade State Attorney's Office

(2026-10)

Provide administrative and legal support in a high-volume legal environment.

• Assist with case documentation, scheduling, file management, and client communications.
• Maintain confidentiality and compliance with legal procedures and office standards.

Port Operations Security / Regional Security Recruiter - Allied Universal

(2025-01 - 2026-10)

Managed security operations within port facilities while ensuring compliance with safety and security protocols.

• Conducted recruitment, onboarding, and staffing coordination for regional security personnel.
• Maintained professional communication with clients, staff, and leadership teams.
• Assisted with scheduling, reporting, incident documentation, and employee support.

Customer Service Manager (Hybrid/Remote) - FedEx Office

(2013-09 - 2024-10)

Led remote customer service teams to maintain excellent communication and service delivery.

• Improved customer retention through relationship management and issue resolution.
• Implemented training initiatives that reduced customer complaints and improved performance metrics.
• Delivered ongoing coaching and development to customer service personnel.

Customer Service Operations Assistant Manager (Remote) - Carnival Cruise Lines

(2007-06 - 2013-04)

Managed online and phone-based customer support operations.

• Improved response and resolution procedures to enhance customer satisfaction.
• Oversaw recruitment, onboarding, and ongoing staff development.

Associate in Science - Keiser University

High School Diploma - William H. Turner Tech High School