Customer Service - California Sierra Express/Land Air Express
(2015-01)
- Mainly Handling Land air Express, dealing with Airlines cargo transfer to each Destination all over US.
- POD's, Answering Phone Calls, entering shipment orders includes Filing.
- Responsible for Data Entry, freight Manifesting, Dispatching Nightly Truck
Logistics Coordinator and Inside Sales - Coty Intl LLC
(2017-01 - 2020-10)
- Responsible for all Logistics needs, via AIR, SEA and TRUCK
- Managing Inventory, ordering new products
- Reviewing Invoices
- Processing all Orders including Fulfillment.
Sales Support SFO and PDX - Heavyweight Air Express
(2014-03 - 2015-10)
- Primary Sales and Operation for Aer Lingus Cargo
- Responsible for all West Coast cargo Reservation, Rate Quotes, Flight Prioritizing and Loading Calculation.
- Supervising the Buildup/loading at Handling Warehouse.
- Manage the needs/requirements of high revenue commercial accounts through extensive follow up procedures.
Cargo Office Agent - Swissport Cargo Services - SFO
(2012-09 - 2014-10)
- Receiving Airfreight Drop off.
- Inbound customer service agent, Receiving flights and releasing. Mainly handling Swiss World cargo import Dept. Other airlines include such as Hawaiian air, US Air, frontier, China Eastern, Lan Chile Cargo
- Providing information via phone like i.e.: AMS info, track and trace
Cargo office Agent (AA argo account) - MAC Cargo handling - SFO
(2012-09 - 2013-09)
- Exclusive AA cargo Account
- Front desk international and domestic, import and export Document processing.
- Freight Controller
- Warehouse acceptance processing agent also DG Certified/
Sales –Account Executive - TransGroup Worldwide Logistics - SFO
(2012-03 - 2012-08)
- Performed market research surveys amongst client base
- to seek feedback on sales techniques, follow-up methods and quality of after sales service this includes Clients Visit.
- Doing all efforts to maintain Clients needs and satisfaction
- Obtaining New accounts
- Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures
Promoted as Regional Sales Manager West coast area /SFO/SEA/PDX - Globe Air cargo - SFO
(2012-01 - 2012-02)
Responsible for the supervision of a staff within the customer service department in addition to my normal task as a customer service.
Customer Service Representative - Globe Air Cargo
(2008-11 - 2009-12)
- Airlines Sales and reservation for specifically for Emirates and Aeromexico
- sales visit to clients/Freight Forwarders-20 clients a week average
- Prepared daily, weekly and Monthly sales reports for the sales management.
- Worked with new customers in the development of new accounts and the implementation of new systems.
- Assisted in the development of new policies and procedures.
- Assisted in the training of new customer service representatives
- Provided support to the sales team, ensuring all sales and service objectives were met.
- Following up with the Customers thru phone calls, Cargo Tracking and tracing
Office and Warehouse Operation Agent - SWISSPORT Cargo Services
(2007-08 - 2008-11)
- Answering phone Calls, E-mails and notifying customers for Inbound Cargo
- Releasing inbound freight with excellent customer service.
- Handled United and Lufthansa cargo Import Department and as Lobby agent
- Working at Export as Substitute.
Customer Service Agent - Walgreens
(2006-07 - 2007-07)
- Cashier/customer service
- Daily recovery on the floor.
- WHSE Repacks Twice a week
