Senior Manager, Contracts & Operations at Shatterproof, A Nonprofit Corporation (2024-06 – Present)
- Partner with Finance, Legal, executive leadership, and program teams to ensure contractual obligations, billing requirements, and operational processes are executed accurately and efficiently.
- Develop executive dashboards, reporting tools, and operational metrics that improve visibility into organizational performance, project status, and resource utilization.
- Built and currently manage a centralized SharePoint Knowledge Base housing 30+ SOPs, templates, policies, and operational resources, improving onboarding, information accessibility, and process consistency.
- Evaluate operational challenges and implement scalable process improvements that strengthen accuracy, transparency, and organizational effectiveness.
- Manage the full lifecycle of 75+ vendor, revenue, and state agency agreements, including MSAs and NDAs, coordinating approvals, amendments, documentation, invoicing, stakeholder communications, and execution.
- Researched, selected, and implemented a digital mail management platform (Stable) that centralized incoming organizational mail, improved visibility into checks and compliance documents, accelerated deposits, and eliminated delays associated with remote operations.
- Review, approve, and track vendor invoices in partnership with Finance, supporting timely payments and operational accountability.
- Designed and implemented scalable operational workflows, documentation standards, and reporting processes that improved organizational consistency and enabled teams to execute more effectively.
- Monitor staff time allocations across multiple contracts and funding streams, analyzing resource utilization, budget performance, and contractual compliance to support leadership decision-making.
- Support business continuity planning and documentation standards to strengthen organizational resilience.
Senior Contract Manager (promoted from Operations Coordinator) at Faces & Voices of Recovery (2021-09 – 2024-06)
- Built Excel-based budget tracking and spend-down dashboards for a $3.2M+ portfolio, enabling leadership to monitor utilization, forecast spending, and support strategic resource allocation.
- Maintained Salesforce tracking systems supporting 75+ agreements, approvals, billing, deliverables, and reporting requirements, ensuring data integrity and visibility into operational milestones.
- Developed recurring financial and operational reports that informed executive planning, resource allocation, and budget oversight.
- Managed contract invoicing schedules and partnered with Finance, funders, and program teams to ensure accurate billing, payment tracking, financial reporting, and compliance with contractual terms.
- Partnered across Finance, Legal, HR, executive leadership, and program teams to align priorities, resolve dependencies, and drive operational initiatives to completion without direct authority.
Operations Coordinator at Faces & Voices of Recovery (2021-09)
- Supported day-to-day business operations including onboarding, employee engagement, scheduling, reporting, invoice approvals, expense reconciliation, and systems administration.
- Coordinated HR administration directly with the organization's PEO, including onboarding and benefits administration.
- Supported grant administration by tracking reporting deadlines, required documentation, and deliverables.
- Maintained operational documentation, workflows, and SOPs that improved consistency and knowledge sharing across the organization.
Campaign Coordinator / Office Administrator at MassLive Media Group (2018-05 – 2021-04)
- Coordinated projects across sales, creative, HR, and client services teams, ensuring alignment, accountability, and timely execution.
- Developed reporting and tracking tools that provided stakeholders with actionable insights into campaign performance, project status, and operational metrics.
- Enhanced team effectiveness through process standardization, documentation improvements, and streamlined reporting practices.
Manager, Volunteer Services at Dakin Humane Society (2014-11 – 2018-05)
- Directed recruitment, onboarding, training, and engagement of 150+ active volunteers across two shelter locations, supporting organizational operations and community programs.
- Redesigned volunteer recruitment, onboarding, and training processes while growing the volunteer program to more than 150 active volunteers, improving volunteer preparedness, strengthening animal care, and reducing the training burden on shelter staff.
- Supervised volunteer support staff and coordinated day-to-day operational needs across programs and events.
Executive Assistant to the CEO at Eppendorf (2012-04 – 2014-11)
- Provided direct executive support to the CEO of a global life sciences organization, managing complex scheduling, executive communications, travel coordination, meeting preparation, and day-to-day operational support.
- Prepared executive briefings, presentations, reports, and confidential materials supporting leadership meetings and strategic decision-making.
- Served as liaison between the CEO and leadership teams to facilitate communication, alignment, and follow-through on key priorities and action items.
