Ellen Madden

Detailed, results oriented professional having served in academic and customer service environments, in capacities such as Education Coordinator, Academic Assistant, as well as English and Research Methodologies Instructor. Skilled in creating and maintaining long-term client relationships, possess effective communication skills necessary for a beneficial outcome, and a dedicated commitment to time-sensitive solutions.

Sales Associate - Jos. A. Bank Men's Clothier - Oak Brook, IL

(2025-08)

• Responsible for all aspects of customer experience (retail, rental, and omni-channel) within store location
• Tasked with building relationships with customers from greeting to post-sale contact
• Size customers and assist with retail suit purchases and tuxedo rentals for special occasions
• Work to achieve sales goals, strong customer relationships, and positive online feedback
• Handle cash register, keep all merchandising pillars in attractive order, and housekeeping tasks

Concierge - Sunrise Senior Living - Lombard, IL

(2022-05 - 2024-10)

• Assisted residents along with their families in community of 150 with daily concerns
• Made mandatory morning wellness check calls each morning to 75 residents
• Assisted with social activities in the community to promote involvement and fun
• Actively engaged residents to ensure a positive resident experience

Legal Administrative Assistant - Generation Law - Elmhurst, IL

(2021-08 - 2022-02)

• Scheduled clients for phone/in-person consultations
• Created written correspondence daily for potential/established clients
• Answered high volume of inquiry phone calls
• Performed general administrative duties as assigned
• Maintained proper inventory of supplies for office

On Temporary Assignments - Robert Half - Oak Brook, IL

(2020-01 - 2021-07)

Sales Associate - Von Maur - Lombard, IL

(2018-07 - 2019-05)

• Women's Lingerie and Sleepwear

Sales Associate - Nordstrom - Oak Brook, IL

(2017-10 - 2018-03)

• Women's Accessories

Academic Assistant to Family Nurse Practitioner Program Director - Olivet Nazarene University - Oak Brook, IL

(2014-07 - 2017-10)

• Established and maintained Affiliation Agreements between the University and healthcare institutions for Nurse Practitioner student clinical placement
• Worked with Nurse Practitioner students in all clinical compliances, certificates of insurance, Continuing Education Credits, and Practicum Agreements between student and clinical preceptor
• Prepared and facilitated student exams and Nursing Program entrance exams. Provided input and reporting specific to the testing and clinical environment

Interim Clinical Coordinator - Olivet Nazarene University - Oak Brook, IL

(2014-07 - 2017-10)

Lead Proctor Specialist for Nursing Program - Olivet Nazarene University - Oak Brook, IL

(2014-07 - 2017-10)

Librarian/Information Literacy Instructor - Triton College - River Grove, IL

(2008-09 - 2013-10)

• Provided research assistance to students, faculty, and community members in a timely manner
• Taught classes in information literacy, digital resources, and research paper assistance
• Participated in collection development for college library
• Performed administrative duties as needed

Education Coordinator - Lincoln College of Technology - Melrose Park, IL

(2006-10 - 2008-07)

• Retrieved and prepared all student documents
• Coordinated all student documents for graduation, monitoring proper requirements
• Taught information literacy with emphasis on digital resources

Master of Arts - Library and Information Science - Dominican University

Bachelor of Arts - English - Northern Illinois University