Elliam Liburd Polanco

Motivated and detail-oriented college student seeking a Data Entry position where I can apply my strong communication, organization, customer service, and computer skills. I am eager to expand my technical and administrative skills while applying the experience I have gained from working in customer service and financial services. Dependable, adaptable, and willing to learn new software, systems, and procedures while contributing to accurate and efficient work.

Customer Service Representative at CFSC (2026 – Present)

• Provide professional and accurate customer service in a financial services environment
• Process customer transactions while maintaining accuracy and attention to detail
• Verify customer and transaction information according to company procedures
• Handle sensitive financial information responsibly and maintain customer confidentiality
• Use computer systems and company software to process transactions and maintain accurate records
• Follow established procedures when reviewing checks, identifying potential issues, and completing transactions
• Communicate clearly with customers and coworkers to resolve questions and provide efficient service
• Manage multiple responsibilities in a fast-paced environment while maintaining accuracy
• Develop strong organizational, problem-solving, and time-management skills

Front of House Team Member at Chick-fil-A (2024-04 – 2025-09)

• Provided professional and accurate customer service in a fast-paced environment
• Communicated clearly with customers and team members to ensure accurate and efficient service
• Managed multiple tasks while maintaining attention to detail and following company procedures
• Handled customer transactions accurately and responsibly
• Developed strong organizational and time-management skills while balancing multiple responsibilities
• Used problem-solving skills to address customer concerns and resolve issues efficiently
• Worked collaboratively with team members while also completing responsibilities independently
• Maintained a professional, organized, and welcoming work environment

Degree in Business Administration – New York City College of Technology (2029)