Ellie TerHaar

Responsible, organized, professional student seeking employment in order to apply knowledge and experience.

PET SITTER, CARE PROVIDER, DOG WALKER at ROVER (2020-02 – Present)

Provides exemplary pet care, including in-home overnight stays, walks, grooming, medication, meals, play, and companionship for pets while updating clients in a thorough and timely manner. Manages the finances and logistics necessary to operate a small business. Personally received over 145 five-star reviews. Goes above and beyond to exceed client expectations by ensuring the health, comfort, and safety of pets while maintaining a clean environment.

• Provides pick-up and drop-off services for vets, grooming, and daycare appointments
• Administers necessary medications and accommodates special needs of pets
• Creates and maintains an organized daily schedule balancing several clients
• Schedules new client consultations to expand business while developing long-term, trusting relationships to retain loyal client base

SERVER, CERTIFIED TRAINER, TAKEOUT SERVER, HOST at Outback Steakhouse (2014-07 – 2020-06)

Served customers for the duration of their meal, ensuring quality, accuracy, and pace standards are met by all customers. Provided an enjoyable dining experience to customers while maintaining a professional appearance and ensuring a pleasant work environment.

• Boxed and bagged orders for takeout customers using the triple-check method in order to ensure order accuracy
• Greeted and sat customers in a timely, professional manner while informing them of the restaurant's current specials and limited time offers
• Efficiently trained new employees to ensure proper procedures and standards were met and maintained by all employees
• Cleaned dining area and kitchen equipment

Crew Member at McDonald's (2012-07 – 2014-11)

• Waited on customers in drive through and front counter capacities
• Prepared sandwiches
• Grilled and fried food products
• Assembled orders
• Cleaned equipment and work area
• Developed customer service skills

Newspaper Carrier at Advance Newspaper (2007 – 2011)

• Bagged and Delivered Newspapers Every Week
• Collected Money for Advance Newspaper Each Month

Bachelors degree in Human Resources Management – Grand valley State University

Associates degree – Grand Rapids Community College (2014 – 2017)

High school diploma – Hudsonville High school (2010 – 2014)