Elrod Chalmers

I am a dedicated career-changer transitioning into Cybersecurity after years of experience in IT and Account Management. My security practice includes Information Security, Network Security, Vulnerability Assessment, Threat Analysis, and Log Analysis.

Service Intake Representative - Superior Plus Propane - Remote

(2025-01)

• Billing Inquiry
• Payment Processing

Account Manager - Granite Telecommunication - Quincy, MA

(2018-01 - 2025-12)

• Billing Inquiry
• Phone and Email utilization

Police Officer - Royal Montserrat Police Service - Montserrat

(2011-01 - 2018-12)

• Maintain, upgrade, and repair computers in all departments
• Configuring and updating workstations, software, and peripheral devices
• Educate employees on computer etiquette and assist with technical issues
• Protection of Life and Property

Airline Agent - MONAIR Travel Service - Montserrat

(2008-01 - 2011-12)

• Fielding inbound calls from customers regarding reservations
• Processing transactions, booking reservations, and cancellations
• Resolved customer issues related to booking errors
• Problem solving and conflict resolution

Data-Entry Specialist - Government of Montserrat

(2008-04 - 2008-07)

• Word and Excel database manipulation
• Entered statistical data from various government projects
• Assist in programming computers
• Provided on-site technical support for laptops and PCs

Certificate - Computer Support Technician - Penn Foster College (2015)