Elsa Cano-Galvan

Bilingual Human Resources Manager with +20 years of experience within the manufacturing industry. Solid hands-on experience developing and implementing HR strategies, including development of effective labor relations, compensation and benefits, staffing at all levels, communications, training and organizational development processes, execution and deployment of action plans; as well as organizational assessments tools, performance management and culture transformation. High skilled professional with proven track of success, dedication, change agent, strategic partner, pro-active, results & goal oriented with a continuous improvement focus and mentality.

SR Human Resources & EHS Manager - HCP PACKAGING MEXICO, S DE R. L. DE C.V.

(2019-08 - 2026-06)

550 headcount base Site. Molding, Assy, Decoration, Coating process for the Cosmetics Industry. Responsible for overall Human Resources & EHS management. Focus on improving compensation and benefits strategy, employee relations, HR policies and procedures, training and development process, as well as Safe EH&S protocols.

• Union Collective Bargain Contract Benefits & Wages negotiation,
• Internal Work Rules – employees labor relations – disciplinary actions follow up
• Improved Employee Relations process: Discipline tracking, payroll adjustments, overtime control, and legal compliance initiatives such as engagement activities, health initiatives and community programs
• Improved On-boarding process, defined leading indicators and implemented action plans to support the retention strategy among all organizational levels.
• Re-arrange DL operator’s employee shifts supporting productivity and effectiveness.
• Improved HC turnover from 13% to 5%, facilitated contract terminations and staffing requirements. Improved Absenteeism from 11% to 5%. All in a 6 Month period from start.
• Designed Compensation Strategy with focus on retaining talent, market competitiveness, internal equity and individual performance.
• Lead and developed Safety protocols for ensuring Employee Health, to face COVID 19 return to work.
• Improved Social Security risk classification from 7% to 3% through proactive EHS leadership
• Quality Systems LPA's audits, EHS Audits, CSR Customers audits active development and participation.

Human Resources Manager - ARC Automotriz de Mexico, Automotive Safety Products

(2017-05 - 2018-04)

Responsible for overall Human Resources management for 950 employee base facility, with focus on improving employee engagement, staffing process, compensation and benefits strategy, employee relations, human resources policies and procedures, training and development process, communication programs, recognition and integration initiatives. Acted as a strategic business partner with the Plant Manager to coach the Site Senior Leadership team to improve performance and employee´s engagement.

• Improved the On-boarding process, defined leading indicators and.
• Strategic partner for the Plant Manager in the Sr. Staff leadership effectiveness; coached Sr. Staff leaders to improve leadership, trust and employee relations.
• Re-arranged DL employee shifts supporting productivity and effectiveness.
• Defined an effective staffing strategy to support Plant´s requirements: +150 employees hired in a month period, DL, IDL and specialized Technical and Engineering positions.
• Improved HC turnover from 19% to 9%, facilitated contract terminations and staffing requirements. Improved Absenteeism model from 14% to 7%.
• Designed and implemented 360-degree feedback process as a tool for coaching programs.
• Improved the Employee Relations process: Discipline tracking, payroll adjustments, overtime control, and legal compliance.

Human Resources & EHS Manager - IMI Cornelius Manufacturing de Mexico; Cornelius Manufacturing de Mexico & Cornelius, Inc. - Reynosa, Tamaulipas

(2003-07 - 2016-10)

Provided full Human Resources managerial support with focus on improving Organizational Culture and Employee Engagement. Supported a manufacturing plant in Reynosa with 700 employees and a Distribution Center in Pharr, Texas with 25 employees. Responsible for Talent acquisition and Communications strategy, as well as for Organizational Development, and Talent Management initiatives.

Career planning development, training programs, labor relations, total rewards strategy, corporate programs implementation, recognition and motivation programs, strategic business partner to the Site GM, coached and developed the senior leadership team, analyzed the talent management strategy and organizational restructure as required.

• Led Organizational culture improvement, focusing on employee relations and development, communication, team-building activities and recognition programs. (The IMI Way Code of Conduct. Winner of the 2010 CEO Award for Exceptional Commitment – Shanghai 2011)
• Developed strategy to improve a Corporative Global Employee Engagement Survey.
• Strategy for downsizing shifts: relocate / terminate union personnel according to Production and Company needs.
• Re-designed Labor Relations process improving legal compliance and reducing legal fees by 50%.
• Achieved back-off negotiation on Legal suit from 200 employees (labor contract related) with result of USD $1M in cost avoidance payment. Labor relations negotiation, elimination of employees’ legal suits.
• Identified top talent employees for future opportunities, and development programs, key projects and company’s data base for future growth. Supported the career path program with clear action plans.
• Employee Forum implementation as key program to reinforce the Site Director leadership, Company’s strategy communication, identify areas of opportunity and promoted an open-door policy with Sr. Staff. There were 15 hourly associates involved in this program.
• Key partner for HR corporate initiatives deployment at Reynosa & Pharr DC adapting the Mexican culture and ensuring flawless execution.
• Re-designed the certification program for hourly associates resulted on 50 promotions annually. All promotions as key activity for work environment improvement.
• Training development program based on competencies aligned to 360-feedback process. 10 union employees promoted to technician level in 2 years. 1 developed to Managerial position in 10 yr.
• Responsible for the Performance Development process, 5 succession charts developed for key positions, development program for key talent and improvement plans for low performers.
• Promoted continuous improvement culture proactively trough Kaizen events in HR key areas: recruitment, training and compensation process.
• Redesigned the Recognition program: Massive 4:00 – 4:10 Thursday’s Break Cafeteria Meetings with 200 employee’s active participation for HR, EHS, Quality, topics and recognition events for key metrics and Lean Program Production.
• Champion for Leadership Development process Reynosa, Mx plant. Key support in the Talent Acquisition process.
• Designed and implemented an EHS Wellness program focused on improving employee Safety engagement: Mexican Social Security risk level improvement from 7% to 3 %.
• CSR - Full compliance of specific Customer Specific Requirements Coca Cola, McDonalds, Social Accountability Program self-assessment responsibility.
• Designed Health, Safety & Environmental strategies as best practices (Ergonomic studies, PPE, work conditions, in house Medical Health campaigns, Employee’s Children engagement)
• Quality System Certified Auditor, Lean HR Leader saving projects, active participation as Communication Engagement Team Leader, for all employees.
• Coached, trained and developed the Human Resources team to improve performance for internal and external customers.

Human Resources Manager - Shin Etsu Mexico - Reynosa, Tamaulipas

(1998-06 - 2003-07)

Green field facility start-up providing HR support with development strategy for 500 employee operation base. Responsible for implementing the HR strategy, labor relations, recruitment and selection process at all levels, communications, training and organizational development, compensation &

benefits process, work environment and employee satisfaction, talent management process, performance management, employee relations and created action plans of legal & company requirements, as well as policies and procedures.

• Developed tools to measure the work environment by supporting action plans to improve organizational effectiveness: survey and focus groups.
• Ensured effective recruitment for hourly associates for extraordinary requirements with a target of 200 hourly employees in less than 1 month
• Developed and implemented a Balance Score Card for Human Resources.
• Develop and implemented top talent, career paths, succession charts and training programs based on competencies.
• Developed training program based on competencies, ISO9001 and 360° feedback process Designed the recognition program and aligned it to the company’s strategies.
• Labor relations strategy, No legal suits on legal terminations.
• Coached the Sr. Staff to improve the people management process.

Master’s degree - administration - ITESM / Tec Milenio, Monterrey, Nuevo Leon, Mexico

Bachelor’s - Business Administration - Universidad México Americana del Norte, Reynosa, Tamaulipas