Care Gap Analyst at Wickenburg Community Hospital (2024-09 – Present)
- Conduct prospective chart preparation for clinical diagnostic and quality opportunities in advance of patient visit to ensure a plan to address open care gaps.
- Interact with healthcare professionals to provide report-specific feedback and assist in resolving discrepancies.
- Engage with leadership and care team members to ensure patients are prioritized for scheduling based on outstanding care gaps.
- Contact patients to assist with medication adherence and preventative screening scheduling.
- Collaborate with Accountable Care Organization (ACO) groups and various insurance providers to identify and close gaps in patient care.
- Collaborate with cross-functional teams to gather, validate, and integrate data from various sources.
- Generate comprehensive reports to measure and track performance metrics related to healthcare quality measures.
- Data entry of health plan quality metrics.
- Support and facilitate implementation of performance improvement activities resulting from identification of care gaps.
- Stay informed of changes in quality reporting requirements and implement necessary adjustments.
- Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.
- Perform other related duties as assigned.
Practice Supervisor at Banner Health Plan (2023-10 – 2024-05)
Responsible for two Bariatric clinic locations, revenue cycle management, payroll, timekeeping, reception, scheduling, patient service, finance, medical records, surgery scheduling, PFS expectations, referral connectivity provider utilization and RVU's.
- Hires, trains, coaches, motivates, evaluates, and manages employees.
- Provided coverage for Medical Assistants who were on paid time off (PTO) or sick.
- Monitor vital signs, preparing medical charts, refilling medications, generating referrals, administering immunizations, and communicating patient test findings.
- Help non-physicians and doctors communicate to improve patient care.
- Provides excellent patient care and knowledge as a role model.
- Manages internal and external resources for equipment, maintenance and repairs.
- Handles facility concerns daily.
- Stocks and distributes items nationwide.
- Practice daily workflow and direct independently to ensure patient happiness and efficiency.
Medical Assistant at Banner Health Plan (2022-01 – 2023-10)
- Assists providers with exams and minor in-office procedures such as phlebotomies, ear irrigation and EKG's.
- Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling.
- Administer medications in accordance with established policies and procedures.
- Maintains a clean, functional environment including cleaning and disinfection of exam rooms and storage areas.
- Maintains effective communication mechanism with all external and internal customers.
- Exemplifies service orientation and the team concept in all contacts.
Medical Assistant Float at Honor Health (2021-02 – 2021-12)
Travel to offsite locations when staffing was needed.
- Escorts the patient to the examining room and obtains a brief history, including weight, height, temperature respiration rate, and documents chief complaint.
- Preparing the patient for exams, assisting the physician/clinician on exams, and any special procedures.
- Administer and record all injections and TB testing under the supervision of the ordering physician.
- Responsible for performing all back-office procedures that include all lab procedures, pulmonary function testing, urine drug screens, and electrocardiograph, within the scope of practice as directed by the provider.
- Receives telephone calls from patients, pharmacies, and others, documents and relays information to provider for action.
- Refill and approves medication orders and refills called into the pharmacy by the patient.
- Working in a team model improves the patient's experience, creates better communication and access to care, and supports processes to improve patient satisfaction.
Medical Assistant at Mayo Hospital (2019-10 – 2020-06)
- Collect patient's medical history to see if they were a viable organ donor candidate order to maximize the referral department's potential for success through collaborative efforts.
- Scheduled appointments with specialists on behalf of clients.
- Linked families to relevant community support to meet non-medical needs.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Practice Administrator at Abrazo Healthcare (2018-11 – 2019-06)
- Supervised physician/staff actions to ensure optimum productivity.
- Monitors the medical group's operation and suggests modifications as needed.
- Selects, trains, coaches, encourages, evaluates, and directs staff.
- Schedules non-physician employees to ensure office coverage.
- Oversee reception and scheduling, patient service areas, accounting, medical records, billing, quality measures, KPIs, business information systems, and clinical areas.
- Assists non-physician staff and physicians in providing successful patient care.
- Effectively works with group physicians.
- Provides superior patient care and information as needed.
- Maintains office policies and processes in line with physician needs, facility and system rules and procedures, and regulatory requirements.
- Determines maintenance and equipment needs and arranges internal or external resources.
- Resolves daily facility issues and ensures all areas are filled.
Clinic Lead at NOAH Honor Health (2017-06 – 2018-11)
- Orient and train staff in the front and back-office processes and procedures which may include technical clinical aspects of the ambulatory laboratory, immunizations and patient care.
- Supervise the medical assistants monthly schedule, in the department of family practice, behavioral health, Pediatrics and family practice and make necessary contacts to meet clinical needs.
- Reports to management of any medical assistant needs or issues related to Patient Care, scheduling, and any other areas related to site.
- Offer support for office Software System and computerized health record for staff as required.
- Performed any variety of support duties including receptionist, telephone, scheduling, data input, supply ordering and supply inventory.
- Under the direction of a physician/clinician, performs any variety in duties and connections with examination and treatment of patients in an occupational / community healthcare clinical setting.
- Serves as a backup for medical assistance as needed.
Registered Medical Assistant at Banner Health Plan, Phoenix Fire Department Health Center (2014-10 – 2017-06)
Assisting with physical on Fire fighters and Police Officers.
- Phlebotomy
- Vitals
- Spirometry
- Immunizations
- Vision
- Calibrations
Lead, Medical Assistant OB at MIHS (2010-12 – 2014-10)
- Managed medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Covered behavioral health.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained all prescribed laboratory testing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted in all OB-GYN procedures.
Clinic Manager at Utica Park Clinic (2010-07 – 2010-11)
- Provides and facilitates patient centered care and patient flow for three clinics and serves as a resource to employees for clinical and managerial support.
- Promotes and participates in interdisciplinary patient care planning and education.
- Assesses appropriate level of care for patient population.
- Elevates utilization or care plan issues to leadership as appropriate.
- Assists with the development of budgets and ensures that targets are met.
- Hires, leads, mentors, develop, and evaluate staff in a manner that promotes engagement, productivity, and ensures competencies.
- Mentors staff to increase clinical skills, critical thinking, and problem-solving skills and promote retention.
- Conducts individual and team goal setting, performance planning and evaluation.
Clinic Lead/Lab Coordinator at Next Care Urgent Care (2006-01 – 2010-07)
Orchestrate streamlined back-office operations and direct staff of 15 to deliver quality care with high compassionate value while maximizing efficiency to meet strict budget guidelines/practice goals of 19 urgent care labs in the Phoenix, Tucson areas.
- Recruit – and retain – an outstanding staff with a lead-by-example approach; noted as a precise and thorough preceptor as well as a firm but a fair supervisor.
- Manage back-office administration, including ordering supplies to maintain par levels with attention to cost containment; maintaining appropriate records and documentation.
- Monitor clinical operations from triage and assessment to quality assurance, resolving problems and managing unanticipated situations.
