Elsie Ramos

Dedicated customer service professional with over 5 years of experience in retail sales and operations. Proficient in cash handling, POS systems, merchandising, and inventory management. Proven ability to deliver exceptional customer service, resolve issues effectively, and support daily store operations to achieve performance goals.

Customer Service & Sales Associate - Ross Dress for Less / Walmart - Kissimmee

(2019-10)

• Cultivated exceptional customer loyalty by resolving inquiries, facilitating product selections, and addressing purchase-related issues.
• Executed a high volume of sales transactions, including processing refunds, exchanges, and returns with accuracy via point-of-sale systems.
• Orchestrated visually appealing merchandise displays and consistently replenished inventory to ensure optimal product availability.
• Addressed customer questions via phone and in-person interactions, delivering clear and precise product information.
• Contributed to daily store operations and partnered with team members to meet and exceed performance targets.

Housekeeper - The Walt Disney Company - Orlando

(2021-11 - 2022-02)

• Preserved immaculate cleanliness and sanitation across guest accommodations and communal spaces.
• Provided distinguished guest service by promptly attending to requests and resolving concerns professionally.
• Performed detailed inspections to guarantee achievement of quality benchmarks and guest satisfaction.
• Executed tasks efficiently within a collaborative team setting while adhering to productivity expectations.

Sales Associate - Walmart - Kissimmee

(2016-05 - 2018-11)

• Guided customers in product selection, offering informed recommendations to enhance their shopping experience.
• Managed sales transactions with precision and maintained rigorous cash-handling protocols.
• Organized and stocked merchandise to optimize store aesthetics and product accessibility.
• Supported loss-prevention initiatives and maintained a tidy, accessible sales floor environment.
• Professionally mediated customer concerns through both in-person dialogue and telephone communication.

Certificate - Physical Therapy Aide - Penn Foster (2019 - 2020)

High School Diploma - St. Cloud High School (2013 - 2016)