Elvia Hernandez

Top producing, bilingual Licensed Insurance Professional with proven track record in life, auto, and home insurance sales, seeking a remote sales role to drive revenue growth, exceed targets, and deliver exceptional client results.

Licensed Insurance Agent at Sheldon Stokes State Farm (2021-03 – Present)

Lead sales production for auto, home, business, and life insurance driving year-over-year growth.

• Lead sales production for auto, home, business, and life insurance driving year-over-year growth
• Earned Hall of Fame recognition for top life insurance production in the region
• Train and mentor inexperienced staff to quickly perform at high-performance levels
• Manage daily office operations, workflows, and service standards
• Execute customer retention strategies, policy reviews, and successful win-backs
• Deliver professional customer service across phone, email, and remote platforms
• Designed a structured client documentation system that was adopted as office standard

Licensed Insurance Agent at Automobile Club of Southern CA – AAA (2018-08 – 2020-10)

Competitive sales driven to exceed monthly goals and managed policies for cross selling and policy rewrites.

• Competitive sales driven to exceed monthly goals month over month
• Managed policies to identify profitable cross selling & rewrite company's prior cancellations
• Proficient to pre-underwrite and process policies fast, efficient, and accurately
• Generated & developed leads through referrals & proactive outreach
• Sold & serviced auto & home insurance policies to successfully cross sell
• Built a strong Spanish speaking client base driving repeat and referral business
• Provided clear policy explanations and end-to-end customer solutions

Associates in Business Administration – ITT Technical Institute – South Bay Campus

High School Diploma – San Pedro Senior High School