Elvia Maldonado

Results-driven and customer-focused Sales Associate and Cashier with experience in retail sales, cash handling, and customer service environments. Skilled at processing transactions accurately, managing cash registers, assisting customers, and recommending products and services to increase sales. Energetic team player with strong communication skills, a positive attitude, and the ability to thrive in fast-paced retail settings. Fluent in Spanish with basic English proficiency.

Retail Sales Associate / Cashier - Hialeah Gardens, FL

(2023-01)

• Delivered outstanding customer service by assisting customers with mobile products, accessories, and service recommendations.
• Processed cash, credit, and debit card transactions accurately using POS systems and cash registers.
• Managed cash drawer balancing and handled cash payments responsibly at the beginning and end of shifts.
• Built positive customer relationships through friendly communication and problem-solving skills.
• Helped increase daily sales by promoting additional products and upselling accessories and service plans.
• Assisted customers with returns, exchanges, and payment inquiries professionally.
• Maintained organized merchandise displays and ensured a clean, professional store appearance.
• Collaborated with team members to achieve daily sales goals and improve customer satisfaction.

Customer Service Representative - Miami, FL

(2021-01 - 2023-12)

• Assisted customers with questions, account support, and product information in both Spanish and basic English.
• Resolved customer concerns professionally while maintaining a positive customer experience.
• Supported inventory management and store operations in a high-traffic retail environment.
• Demonstrated strong multitasking and communication skills while working under pressure.
• Handled customer payments and provided accurate receipts and transaction support.
• Contributed to a welcoming and customer-focused atmosphere.

Higher Technical Degree - Foreign Trade