Elyse Redl

Multifaceted Dental Office Manager with 11 years of experience in patient relations, administrative operations, and dental practice management within high-volume clinical settings. Proven ability to streamline workflows, enhance patient satisfaction, and manage office financials. Seeking to leverage my expertise to support efficiency and growth in a reputable dental practice.

Dental Treatment Coordinator at Elite Dental Group (2026-05 – Present)

• Coordinated patient scheduling and managed high-volume appointment books via phone, internet, and in-office communication.
• Presented treatment plans clearly explaining procedures, costs, and insurance coverage options to improve case acceptance.
• Managed accounts receivable, and reconciled daily financial reports for accuracy.
• Followed up on outstanding patient balances and supported collection efforts with professionalism and discretion.
• Maintained HIPAA-compliant patient records and ensured data accuracy.
• Provided financial arrangements and payment options to support patient treatment completion.
• Generated daily performance reports for practice ownership and management review.

Office Manager at East Coast Roll Off (2024-06 – 2026-04)

• Maintained a professional and respectful brand image through consistent, high-quality client interactions.
• Managed accounts receivable and accurately processed payments using QuickBooks.
• Improved customer satisfaction, contributing to a 4.9-star Google rating through positive service experiences.
• Maintained confidentiality of HR records, including timekeeping and attendance documentation.
• Coordinated order entry and weekly delivery schedules to improve operational efficiency.
• Collaborated with drivers to ensure timely service completion, including pickups and deliveries.
• Responded to customer inquiries regarding contracts and company policies in a timely manner.

Office Manager & Hygiene Assistant at Gold Coast Dental (2013-10 – 2024-05)

• Coordinated patient scheduling using various dental software systems (Easy Dental, Open Dental, Carestack, Dentrix Ascend).
• Submitted insurance claims and pre-determinations via Remote Lite, reducing rejections through accurate documentation.
• Posted insurance payments, reconciled daily reports, and maintained accurate financial records.
• Managed patient accounts, including follow-ups on balances and collections.
• Communicated treatment plans and financial options to patients clearly and professionally.
• Prepared weekly and monthly performance reports for practice ownership.
• Assisted with clinical duties including sterilization, digital X-rays (Dexis), and periodontal charting.

Medical Administrative Assistant – Ridley-Lowell Business & Technical Institute (2014-01 – 2016-06)

Business Administration – Dutchess Community College (2012-09 – 2014-12)