Administrative Assistant at DHS (2020-04 – 2025-05)
Administrative Assistant focused on social service program eligibility assessment and healthcare marketplace processing.
- Assessed and determined eligibility for various social service programs, such as the Department of Homeland Security and the health insurance marketplace, ensuring compliance with regulations.
- Conducted interviews and gathered documentation to verify applicants' information.
- Provided guidance on program benefits and advised clients on application processes, maintaining accurate records and data integrity.
- Collected information to confirm the identity of consumers for further processing.
- Used various software to process applications and call consumers to discuss the current status of their applications.
- Worked with new government changes to ensure correct processing procedures were in place.
- Held team meetings with the staff and oversaw teams' responsibilities to ensure responsibilities were met with the contract per KPI system.
Patient Care Coordinator at Five Oaks Dermatology (2016-02 – 2019-11)
Patient Care Coordinator providing clinical and administrative support in dermatology practice.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision with a direct contact to McKesson.
- Sanitized tools using autoclave and ultrasonic machines.
- Packaged tools in autoclave seal packages.
- Refilled mini cryo tank with LN2.
- Used EMR systems for scheduling and patient charting as well as paper charts.
- Removed sutures.
- Verified correct medication dosage by contacting pharmacies.
- Labeled and safely transported labs for pick up.
- Called patients to discuss pathology results.
