Housekeeper at Supreme Cleaning Inc. (2019-07 – 2021-03)
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized cleaning supplies and equipment safely and effectively.
- Followed detailed cleaning schedules for various client locations.
- Maintain supply storage clean organized and inventory
Passenger Service Agent at DGS Delta Global Services (2017-03 – 2021-03)
- Provided exceptional customer service to passengers during check-in and boarding processes.
- Assisted passengers with baggage handling and ensured compliance with security regulations.
- Coordinated flight information updates and communicated changes to passengers promptly.
- Collaborated with team members to maintain efficient airport operations and passenger flow.
- Managed lost luggage inquiries and facilitated claims processing for affected passengers.
- Utilized airport software systems for ticketing, boarding passes, and baggage tracking.
- Resolved passenger issues effectively while maintaining a positive travel experience at all times.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
Passenger Service Agent at Swissport International Inc (2017-05 – 2020-05)
- Provided exceptional customer service to passengers during check-in and boarding processes.
- Assisted passengers with baggage handling and ensured compliance with security regulations.
- Coordinated flight information updates and communicated changes to passengers promptly.
- Managed lost luggage inquiries and facilitated claims processing for affected passengers.
- Provide service to multiple airlines, such as Qatar airways, Egypt airlines, Emirates, etc
Manager/server at Mamajuana cafe (2009-02 – 2017-05)
- Managed daily operations and ensured smooth service in a fast-paced restaurant.
- Trained and supervised staff to maintain high service standards and efficiency.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Oversaw inventory management, ensuring stock levels met operational needs.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained compliance with health and safety regulations in restaurant operations.
- Developed menus in collaboration with chefs to align with customer preferences.
