Emilia Diaz

Confident, personable, and adaptable customer-focused professional with 6 months of sales experience and a strong foundation in customer service. Skilled at building rapport, understanding customer needs, communicating value, and creating positive experiences. Known for being dependable, polished, quick to learn, and comfortable working in fast-paced, goal-oriented environments.

Sales Representative / Marketing

• Engaged customers in a friendly, confident manner and identified products or services that matched their needs.
• Explained offers clearly, answered questions, and helped customers feel comfortable making purchasing decisions.
• Built positive customer relationships through active listening, professionalism, and consistent follow-through.
• Worked toward sales goals while maintaining a positive, energetic attitude in a fast-paced environment.
• Adapted communication style to different customers and handled questions or concerns professionally.

Candy Picker at Pitco Foods (2024-04 – 2025-09)

• Selected, packed, and prepared candy products for shipment while meeting daily productivity goals.
• Maintained accuracy, organization, cleanliness, and safety while supporting team operations.

Customer Service Representative at Baskin Robbins (2023-12 – 2024-02)

• Delivered friendly customer service and answered product questions.
• Accurately handled cash-register transactions and collaborated with team members during busy periods.

Caregiver at Self-Employed (2019-01 – 2023-12)

• Provided dependable support with daily living needs, meal preparation, grooming, and medication reminders.
• Built trust through patience, communication, emotional support, and attention to individual needs.

Customer Service Representative at Unitarian Universalist Church (2019-02 – 2019-12)

• Collected feedback, supported weekly service operations and youth programs, and participated in community outreach.

GED – Arthur A. Benjamin Health Professions High School (2021-06)