Head Optician / Optical Manager at Partridge Optometry (2026-01 – Present)
- Lead optical operations and provide personalized consultations, guiding patients to frames and lenses based on prescription needs, lifestyle, facial features, and personal style.
- Build and maintain relationships with frame representatives and independent/boutique eyewear brands, coordinating collections, orders, and product needs.
- Curate and maintain a consistent, high-quality frame inventory while refreshing styles and collections based on current eyewear trends and patient preferences.
- Educate patients on premium lenses, materials, coatings, and frame quality using a clear, patient-friendly approach that supports confident purchasing decisions.
- Perform precise measurements, frame adjustments, repairs, and final eyewear checks while collaborating with doctors and staff to deliver a seamless patient experience.
Optician at OC Eyecare Optometry (2025-04 – 2026-01)
- Guide patients through frame, lens, coating, and contact lens options using personalized recommendations and clear product education.
- Perform frame adjustments and modifications to ensure proper fit, comfort, and functionality.
- Process VSP and EyeMed benefits while maintaining accurate electronic health records and HIPAA compliance.
- Manage patient calls, scheduling, referrals, records, and front-office responsibilities while providing attentive customer service.
Entry-Level Optician / Technician at Modern Eyewear Optometry (2024-10 – 2025-04)
- Performed patient pre-testing including Auto-Refraction, Eye Pressure, Pentacam, OCT, Fundus, Visual Field, Topography, and visual acuity testing.
- Assisted patients with frame styling, lens options, coatings, contact lens options, and frame adjustments.
- Trained patients on soft and scleral contact lenses, including insertion and removal, handling, care, hygiene, and proper lens use.
- Maintained EHR documentation and HIPAA compliance while processing VSP and EyeMed insurance.
- Coordinated medication requests with pharmacies and provided compassionate support to patients with conditions including glaucoma and keratoconus.
Patient Coordinator at The Orange County LASIK Institute (2022-05 – 2024-10)
- Maintained efficient front-office operations through effective multitasking, organization, attention to detail, scheduling, and patient coordination.
- Provided excellent, compassionate, and professional customer service throughout the patient experience.
- Maintained up-to-date knowledge of clinical protocols and medications to provide informed assistance and support to patients.
- Explained treatment preparation instructions, procedures, medications, and other important information to patients with professionalism and clarity.
- Performed patient pre-testing including Auto-Refractor, Eye Pressure, Pentacam, iDesign 2.0, visual acuity (VA), and related testing.
- Applied strong knowledge and moderate understanding of vision insurance, including VSP and EyeMed.
- Maintained accurate electronic health records to support patient care and HIPAA compliance.
- Handled high-value LASIK and PRK surgery transactions and payments with accuracy, professionalism, and discretion, ensuring patients understood their treatment options, costs, and payment processes.
- Maintained strong knowledge of LASIK and PRK procedures, including treatment preparation, post-operative care instructions, medications, and patient education.
Supervisor at Starbucks (2020-12 – 2022-05)
- Supervised daily operations and supported team performance in a high-volume customer-service environment.
- Trained and guided team members while resolving customer and operational concerns with calm, professional communication.
- Maintained service, safety, and workplace standards while ensuring efficient daily operations.
