Emily Alarcon

Management professional with 14+ years of leadership experience in sales operations within the refurbished appliance industry. Proven track record in team supervision, process optimization, customer service excellence, and meeting revenue targets.

Certified Medical

Assistant with the ability to adapt and manage cross-functional responsibilities.

Sales Manager - Refurbished Production Appliance Company

(2009-01)

• Lead daily sales operations for a high-volume refurbished appliance business, overseeing staff performance, sales targets, and customer satisfaction.
• Manage end-to-end workflow including intake, refurbishing oversight, quality review, pricing, and final sale.
• Develop and implement sales strategies that improve conversion rates and drive repeat customer business.
• Train and supervise team members on product knowledge, customer engagement, and operational standards.
• Coordinate with production and inventory teams to maintain stock levels and ensure timely product availability.
• Resolve escalated customer issues and maintain strong long-term client relationships.