Emily Claret

Recently certified AutoCAD drafter with a foundation in architectural drawing, 3D modeling, and design visualization through Houston Community College's Drafting program. Combines hands-on coursework in AutoCAD, SketchUp, and Sketchfab with prior digital design experience in Autodesk Maya, Blender, and freelance illustration work.

Bilingual

English/Spanish communicator with 7+ years of experience navigating complex systems, managing detail-heavy documentation, and resolving issues under deadline pressure in healthcare and customer-facing roles. Eager to contribute precision, visual problem-solving, and strong client communication to an entry-level drafting or design support position.

Freelance Digital Illustrator & Design Contractor - Self-Employed - Houston, TX

(2024-06)

• Own end-to-end project delivery for individual clients: scope intake, concept thumbnails, line work, color and rendering passes, revision rounds, and final file handoff in client-specified formats and resolutions.
• Translate written and verbal briefs into structured visual concepts; produce multiple thumbnail options for client selection before committing to final composition — the same brief-to-deliverable workflow used in architectural design development.
• Execute illustration work in Procreate and Clip Studio Paint using layered, non-destructive workflows, custom brush sets, and color management to maintain print- and screen-ready output quality across deliverables.
• Direct revision cycles with clients, document feedback, and iterate to approval — running the same redline-and-resubmit discipline that governs drafting markup and drawing release.
• Manage scheduling, deliverable timelines, and client communication independently while concurrently completing AutoCAD Drafting certification at Houston Community College.

Provider Care Representative - Sutherland / Horizon BCBS - Remote

(2023-11 - 2024-06)

• Navigated multiple complex software systems concurrently to research, document, and resolve provider inquiries — building the multi-tool fluency required in modern system environments.
• Maintained accuracy across high-volume documentation including patient benefits, billing corrections, and account records, demonstrating the precision and attention to detail central to drafting work.
• Communicated technical billing and policy information clearly to non-technical audiences, paralleling the client-facing communication required of design support staff.
• Escalated unresolved cases through structured processes and tracked them to closure, mirroring drawing review and revision-control workflows.

Customer & Provider Care Representative - Anthem Blue Cross Blue Shield - Houston, TX

(2019-12 - 2021-04)

• Served as a bilingual point of contact for English- and Spanish-speaking providers, translating complex policy details into clear, actionable guidance.
• Researched and corrected discrepancies in account, benefit, and billing records — a documentation-accuracy discipline directly applicable to drawing markup and revision control.
• Coordinated cross-departmental escalations to resolve unresolved grievances within service-level deadlines.

Certified Phone Interpreter - Cyracom International - Houston, TX

(2017-01 - 2019-11)

• Delivered real-time English/Spanish interpretation for legal, medical, and technical conversations, requiring rapid recall of specialized terminology.
• Built and maintained personal terminology references for technical domains — the same disciplined approach used to manage drafting standards, layer naming conventions, and title-block consistency.
• Supported communication between diverse parties while maintaining professionalism and accuracy.

Certification - AutoCAD Drafting - Houston Community College (2026-02)

High School Diploma - Memorial Senior High School (2016-05)