Executive Assistant at Ralph Lauren (October 2019 – Present)
- Coordinated complex calendars and schedules for two senior executives, facilitating meetings, events, and interviews across time zones.
- Arranged domestic and international travel including flights, accommodations, ground transportation, itineraries, and follow-up expense reports.
- Drafted, reviewed, and managed executive correspondence, reports, and confidential communications with high attention to detail.
- Acted as the key point of contact for both internal teams and external partners, maintaining professionalism and confidentiality.
- Coordinated department-wide reports and event preparation, acting as liaison between internal departments and leadership.
- Tracked and reconciled purchasing requests and travel expenses using Concur, ensuring adherence to company and budgetary guidelines.
- Maintained detailed digital and physical records of executive communications, schedules, and travel.
- Provided interim executive support over a multi-month period for several executives, including the Chief Branding & Innovation Officer and Head of Global Innovation, managing calendars, travel, meetings, and high-priority communications.
Executive Sales and Development Assistant at Ralph Lauren (August 2018 – October 2019)
- Supported a top-performing sales executive managing $2M+ book of business high-touch client service and luxury retail execution.
- Coordinated high-profile client communication and personalized appointment prep, ensuring seamless VIP accommodations and gift presentation.
- Tracked and fulfilled client orders, returns, and service requests to enhance overall guest experience.
- Assisted with merchandising and replenishment, optimizing sales floor presentation and inventory availability.
- Supported operations at women's flagship store by providing exceptional customer service.
Sales Associate at Ralph Lauren (June 2018 – August 2018)
- Drove sales through in-depth product knowledge, enhancing customer experience and satisfaction.
- Provided exceptional customer service by recommending and locating merchandise tailored to customer needs.
- Communicated knowledge of current promotions, policies regarding payment, exchanges, and security practices.
- Maintained product presentation to brand standards, ensuring effective visual merchandising and customer engagement.
- Supported in organizing stock room, sales floor, cash wrap, dressing room and all non-selling or common areas.
Sales Support at Ralph Lauren (November 2016 – January 2017 & October 2017 – June 2018)
- Ensured all customer shipments were prepared and processed for delivery.
- Applied sales transaction knowledge to process routine discounts, holds, gift certificate sales, exchanges, refunds, and alterations.
- Executed organized flow of merchandise in and out of stock area to maintain efficient operations.
- Received, processed, and filed merchandise shipments to ensure accurate inventory management.
- Completed transfers, markdowns, and consolidations, verifying accuracy to support inventory integrity.
- Maintained knowledge of the store's merchandise, back of house and front of house.
- Participated in inventory count and support visual team with store flips.
- Demonstrated ways to increase personal and store productivity.
