Emily Davis

Looking to compliment a company with my exceptional communication and computer skills. Driven by process excellence. Goals are to provide a growing, fast paced company with a dependable, indispensable and loyal employee. Seeking an opportunity with an excellent organization to provide an ongoing professional relationship for years to come.

Work authorization: Authorized to work in the US for any employer

Self Employed/ Cleaning at Self Employed (2011-02 – Present)

• Clean Residential homes and Commercial Businesses

Customer Service Representative at Circle K (2023-09 – 2025-07)

• Assist customers with purchases
• Handle cash and credit transaction
• Stock shelves and ensure products are properly displayed and organized
• Maintained cleanliness of store
• Handled customer complaints

Front Desk Agent at Hilton Home2 Suites (2022-01 – 2023-04)

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Work with the housekeeping staff to ensure rooms are ready for new guests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed
• Cleaned room if housekeeping was short handed

Accounts Receivable/Collections at Roto Rooter Plumbing (2010-05 – 2021-06)

• Process accounts and incoming payments in compliance with financial policies and procedures
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data.
• Prepare bills, invoices, and bank deposits.
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verify discrepancies and resolve clients’ billing issues.
• Facilitate payment of invoices due by sending bill reminders and contacting clients.
• Generate financial statements and reports detailing accounts receivable status.
• Created spreadsheet using Microsoft Excel to enhance tracking receivables
• Entered payroll information from time cards
• Perform credit checks
• Turned past due accounts to collection agency
• Placed liens on business for non payment

Customer Service Manager at Southern Disposal (2000-06 – 2008-05)

• Handled calls daily including signing up new customers, schedule service, and cancelled service
• Respond promptly to customer inquiries, billing questions, and resolved customer complaints
• Dispatched work orders to service tech
• Prepare and mailed invoices
• Post cash, check, and credit card payments. Prepared daily bank deposits
• Entered payroll information
• Made collection calls and mailed weekly reminders for payments

Front Desk/Housekeeping at Comfort Inn (1997-01 – 1998-01)

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Work with the housekeeping staff to ensure rooms are ready for new guests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed
• Cleaned room if housekeeping was short handed

GED – Olive Branch High School (1996-01 – 1996-12)

Nursing (High school diploma) in Nursing – Northwest Community College