Senior Practice Manager - Oklahoma Men's Clinic - Oklahoma City & Tulsa, OK
(2024-08)
- Oversee daily operations across two clinic locations, managing staffing, scheduling, compliance, and workflow for a 12-person team.
- Direct front office operations, patient intake, and scheduling systems to ensure efficient patient flow and high service standards.
- Manage revenue cycle operations, including billing, collections, and financial reporting in QuickBooks.
- Track and analyze KPI performance (patient volume, retention, revenue, conversion rates, operational efficiency) to drive data-based improvements.
- Trained 17 physicians on sales processes and patient communication strategies, improving treatment acceptance and consistency.
- Implemented workflow improvements to reduce patient wait times and improve overall clinic efficiency while supporting providers and staff.
Store & Events Manager - Estée Lauder Companies - Oklahoma
(2022-07 - 2024-08)
- Managed high-volume retail operations and event-based customer engagement programs.
- Coordinated omnichannel promotional events across Oklahoma City and Tulsa to increase traffic, brand visibility, and revenue performance.
- Trained staff on client experience standards, communication, and service delivery excellence.
- Improved operational workflows to enhance customer engagement and sales performance.
District Manager - The Joint Chiropractic - Edmond, OK
(2019-10 - 2022-07)
- Oversaw operations across 5 clinic locations, supporting multiple providers and front office teams.
- Standardized scheduling systems, patient flow processes, and administrative procedures across locations to ensure consistency.
- Maintained a 95% patient satisfaction score through consistent service delivery and operational improvements.
- Monitored KPI performance and implemented process improvements to increase efficiency and productivity.
General Manager / Launch Director - StretchLab - Edmond, OK
(2016-02 - 2019-09)
- Led full clinic launch and operational setup, including hiring, onboarding, training, and workflow development.
- Managed daily operations and trained a 10-person team, including scheduling, staffing, and performance oversight.
- Executed local outreach and marketing initiatives to drive membership growth and client acquisition.
- Built foundational membership base and achieved strong pre-opening and early revenue performance.
