Emily Dones

High-performing Clinic Operations Leader with over 15 years of experience managing multi-site medical, wellness, and medical aesthetics facilities, including hormone therapy and specialized health clinics. Expert in business operations, performance improvement, and patient flow optimization. Highly skilled in KPI management, P&L management, revenue cycle management, high-end retail/wellness sales, and front office administration.

Adept at leading cross-functional teams, implementing data-driven operational enhancements, training provider staff on sales and communication strategies, and leveraging analytics to maximize clinic efficiency, client acquisition, and provider productivity.

Senior Practice Manager at Oklahoma Men's Clinic (2024-08 – Present)

• Directed daily business operations and clinical workflows across two multi-site locations specializing in medical aesthetics, men's health, and hormone therapy, supervising a 12-person team.
• Spearheaded performance improvement initiatives that restructured patient intake, front office administration, and scheduling systems to ensure seamless patient flow and superior service delivery.
• Managed financial operations and budget adherence through P&L management, overseeing revenue cycle tasks including billing, collections, and financial reporting utilizing QuickBooks.
• Utilized advanced KPI management to track and analyze daily patient volume, retention rates, revenue streams, and conversion metrics, driving continuous data-based improvements.
• Enhanced provider productivity and minimized client wait times by introducing targeted workflow upgrades.

Store & Events Manager at Estée Lauder Companies (2022-07 – 2024-08)

• Directed high-volume retail business operations, client experience standards, and multi-location event-based customer engagement programs across Oklahoma City and Tulsa.
• Executed omnichannel promotional events that boosted retail traffic, brand visibility, and high-margin product sales performance.
• Implemented systematic performance improvement coaching, training staff on luxury service delivery, consultative selling techniques, and conversion rate optimization.
• Optimized operational workflows to enhance customer retention, satisfaction, and overall revenue growth.

District Manager at The Joint Chiropractic (2019-10 – 2022-07)

• Oversaw regional business operations across 5 clinic locations, providing strategic leadership to multi-site healthcare providers and administrative teams.
• Drove standardization in scheduling systems, patient flow processes, and administrative protocols to elevate the client experience.
• Executed a structured performance improvement and training program for 17 clinical staff members focused on consultative sales processes and patient communication strategies, maximizing treatment plan acceptance.
• Maintained a 95% patient satisfaction rating through proactive service delivery and rigorous operational standardization.
• Analyzed multi-site KPI management reports and executed targeted adjustments that increased overall operational efficiency and practice profitability.

General Manager / Launch Director at StretchLab (2017-02 – 2019-09)

• Directed full studio launch, site setup, and comprehensive business operations, including hiring, onboarding, staff training, and workflow development.
• Managed day-to-day operations, scheduling, staffing oversight, and performance improvement initiatives for a 10-person team.
• Executed local outreach, sales initiatives, and marketing programs to drive rapid membership growth, community engagement, and client acquisition.
• Leveraged KPI management to monitor sales milestones, building a strong foundational membership base and achieving top-tier pre-opening revenue goals.

Technical Trade Training in Healthcare / Administrative Focus – Platt College