Compliance / LMS Administrator - Epic Charter Schools
(2021-04)
- Championed a Docebo LMS strategy that earned finalist status for the 2026 Inspire Learning Awards in the Best Platform Governance Strategy category.
- Administered the Docebo LMS for over 3,000 users, meticulously configuring system roles, content workflows, and report permissions to align with access control principles.
- Managed the Docebo LMS for Epic University, designing comprehensive user journeys, curating role-specific content, resolving platform issues, and enhancing user engagement and compliance rates.
- Orchestrated all compliance training initiatives, ensuring content was developed using plain language, accessibility standards, and regulatory best practices.
- Spearheaded staff compliance tracking through the development and implementation of Google Apps Script and Python solutions, automating audits, building KPI dashboards, and improving real-time reporting accuracy.
- Standardized roles, permissions, and grouping logic within Docebo while monitoring logins and resolving user-specific access challenges.
- Provided comprehensive technical support for Epic University via Freshservice tickets, producing instructional video tutorials, visual workflows, and self-service resources.
Co-Founder / Operator - Thunderbird Golf
(2021-04)
Passion Project
- Co-founded and co-manage a seasonal junior golf tour serving ages 5–18, overseeing operational scheduling, vendor coordination, and high-quality tournament experiences.
- Cultivated robust partnerships with golf courses, sponsors, and community organizations to broaden event reach and support initiative operations.
- Directed overall digital content, media strategies, marketing collateral, and email campaigns to maintain stakeholder engagement across participants and partners.
Public Relations / Public Works Admin - City of Durant
(2011-01 - 2017-05)
- Facilitated GSA contracts and vendor compliance, spearheaded employee wellness initiatives, and organized community engagement events.
- Managed human resources, training, procurement, and compliance functions for the Public Works division, representing the city across diverse boards and strategic partnerships.
- Directed public communications, media relations, press releases, and digital platforms for the City of Durant.
Billing-Coder / Receptionist - ENT Alliance Health Durant
- Processed surgical billing, maintained strict HIPAA-compliant records, and managed billing corrections efficiently.
- Provided administrative support to multiple clinics, coordinated patient referrals, and aligned operational communications across external representatives.
Mortgage Servicing - First United Bank
- Supported mortgage servicing operations, accurate payment processing, delinquency management, and loss mitigation programs.
- Oversaw investor reporting and conducted property inspections, ensuring strict adherence to federal guidelines.
