Emily Garza

Results-driven Commercial Property Manager with hands-on experience overseeing premium coworking and office environments, tenant relations, lease administration, and full-cycle operations. Proven track record of driving occupancy growth, managing vendor ecosystems, and delivering white-glove tenant experiences. Bilingual (English/Spanish) operations leader with expertise in Yardi, HubSpot, Zendesk, and CRM platforms.

Texas Real

Estate licensee with a background spanning commercial property, residential real estate, and high-volume business operations.

Community Property Manager - Venture X - San Antonio, TX

(2026-03)

Oversee daily operations of a premium coworking and commercial office property, managing the full member lifecycle from prospecting and onboarding to retention and renewal.

• Drive revenue growth by conducting property tours, closing memberships for private offices, meeting rooms, and coworking plans, and supporting leasing and business development initiatives.
• Administer rent collection, vendor invoicing, and operational expense management, ensuring timely and accurate billing through Yardi and HubSpot workflows.
• Manage CRM pipelines, service request ticketing, and member communications through Yardi, HubSpot, Zendesk, and Birdeye platforms.
• Coordinate virtual mail services (iPostal1, Anytime Mailbox) and troubleshoot HVAC, internet, and facility issues through proactive vendor and maintenance management.
• Lead community programming, social media, and networking events to strengthen occupancy, tenant satisfaction, and brand visibility.

Licensed Realtor & Property Management Associate - Keller Williams Heritage - San Antonio, TX

(2021-01 - 2026-03)

• Managed a high-volume client pipeline executing 50–150 daily outbound calls, consistently converting leads through consultative sales and market expertise.
• Supported commercial and residential real estate transactions including listings, showings, offer negotiations, and contract management.
• Assisted with commercial leasing discussions, property positioning, and occupancy coordination for managed and rental properties.
• Provided operational support for short-term rental properties, overseeing guest coordination, turnover readiness, and quality standards.

Founder & Operations Manager - Bello Gourmet Charcuterie - San Antonio, TX

(2020-08 - 2025-12)

Founded and scaled a profitable local business managing end-to-end operations: vendor sourcing, inventory control, scheduling, financial tracking, and order fulfillment.

• Led a team of 5, overseeing production, delivery logistics, catering events, and pop-up activations to expand revenue streams.
• Grew brand to 5,000+ social media followers and 50–100 weekly orders through targeted digital marketing and community engagement.

Operations Manager - Demos Greek Food - San Antonio, TX

(2016-10 - 2020-08)

Directed daily operations of a high-volume hospitality business, supervising and developing a team of 10–20 employees.

• Managed scheduling, payroll, onboarding, performance reviews, and employee relations while maintaining compliance with safety and operational standards.
• Controlled inventory, purchasing, vendor relationships, and operational budgets, reducing costs through strategic vendor negotiations.
• Coordinated facility maintenance, equipment servicing, and vendor contracts to ensure uninterrupted business operations.
• Led marketing campaigns, community outreach, and social media initiatives, contributing to measurable revenue and customer retention growth.

Trainer & Customer Specialist - Conduit Global - San Antonio, TX

(2013-09 - 2016-10)

• Delivered Tier 2 technical support for fiber optic services, managing high-volume phone and chat support across billing and technical escalations.
• Served as trainer and mentor for new hires, developing onboarding materials, coaching agents, and optimizing performance workflows.
• Recognized as Top Performer of 2015 (SPC Recognition Award) for excellence in multi-channel customer support and team productivity.

High School Diploma - Oliver Wendell Holmes High School (2009 - 2013)

Champions School of Real Estate (2020 - 2026)