Patient Service Representative - Forefront Dermatology
(2024-09 - 2025-01)
- Greet patients, check in for appointments and verify insurance
- Scan documents into electronic health record
- Check out patient and schedule follow up appointment as needed
- Prepare for following day appointments, call patients if information about their appointment is needed
Head Manager - Lazo's Cleaning - Alexandria, VA
(2019-05 - 2024-09)
- Supervised the housekeeping team, providing open communication, training, coaching and counseling.
- Oversaw and inspect operation of the team; ensuring compliance with accident/loss prevention.
- Corresponded with clients and handled requests and concerns to ensure clients satisfaction.
Quality Assurance Analyst - ID.ME - Tyson Corner, VA
(2021-12 - 2022-05)
- Conduct comprehensive performance audits to assess the efficiency and effectiveness of organizational operations, programs, and processes
- Analyze audit data and performance metrics to identify trends, issues, and areas for improvement
- Prepare detailed audit reports with clear findings to senior management, highlighting areas of risk and opportunities for enhancements
- Identify and document issues, provide recommendation for improvements, and track the implementation of corrective actions
Member Support Representative - ID.ME - Tyson Corner, VA
(2021-06 - 2021-12)
- Validate customer identification and follow steps and procedures.
- Confirm customer's identification to confirm its authenticity.
- Maintained up-to-date knowledge of company policies and procedures to offer accurate information.
- Collaborate with other departments to resolve complex issues and improve service delivery
- Conduct Follow-up communication to ensure issues are resolved to the member's satisfaction
