Emily Graves

Oversee all aspects of retail store operations, including sales performance, customer service, team leadership, scheduling, payroll, merchandising, and inventory control Recruit, train, and develop high-performing teams, fostering a culture of accountability, collaboration, and exceptional customer experience Drive sales growth by executing corporate initiatives, analyzing KPIs, and identifying strategic opportunities for improvement

Store Leader at PetSmart (2024-01 – Present)

• Oversee all aspects of retail store operations, including sales performance, customer service, team leadership, scheduling, payroll, merchandising, and inventory control
• Recruit, train, and develop high-performing teams, fostering a culture of accountability, collaboration, and exceptional customer experience
• Drive sales growth by executing corporate initiatives, analyzing KPIs, and identifying strategic opportunities for improvement
• Ensure compliance with company policies, operational standards, and safety procedures while managing schedules and payroll to maximize labor efficiency
• Serve as Profit and Loss Captain for 18 locations, providing financial oversight, identifying cost-saving initiatives, and advising store leaders on budgeting and expense control
• Promote a positive, customer-focused store environment that supports engagement, team motivation, and business growth

REALTOR® at iRealty Arkansas (2022-09 – 2023-08)

• Facilitated residential real estate transactions as a member of the National Association of REALTORS® (NAR), ensuring a smooth and efficient client experience
• Negotiated contract terms to protect client interests
• Conducted comparative market analyses (CMAs)
• Utilized CRM tools to manage client relationships, track leads, and maintain communication

Assistant Store Leader at PetSmart (2016-06 – 2023-12)

• Supported the Store Leader in leading a team to provide outstanding customer experiences
• Oversaw company merchandising standards, inventory management processes
• Managed hiring, onboarding, scheduling, payroll, and performance review processes to build and retain a high-performing team
• Led training and development initiatives to ensure associate growth and operational excellence
• Maintained compliance with company policies and procedures while cultivating a high-energy, customer-focused store environment

Customer Engagement Leader at PetSmart (2016-04 – 2016-06)

• Delivered exceptional experiences for pets and customers through personalized customer service
• Fostered a positive and inclusive store culture aligned with company values and goals
• Oversaw the health and safety of live animals, ensuring proper care and compliance with standards including fish, reptiles, birds, and small animals
• Managed and supported front-line associates to maintain operational efficiency and high morale
• Leveraged passion for animals and strong customer service skills to thrive in a fast-paced retail environment
• Started my journey with PetSmart in 2011 and advanced through multiple leadership roles

Bachelor of Arts in Biology – Ouachita Baptist University (2012 – 2015)

Minor in Sociology – Ouachita Baptist University (2012 – 2015)