Global Mobility Program Manager at Crunchyroll (2023-04 – 2026-03)
Established and led Crunchyroll's global mobility program, enhancing hiring capacity and streamlining support services for 300+ employees.
- Created end-to-end immigration and relocation strategies from the ground up, enabling international talent acquisition and retention across APAC, EMEA, USA, and LATAM in a high-growth entertainment/tech environment resulting in a 500% increase in program volume.
- Designed scalable frameworks for policies, promoting workforce growth and ensuring 100% compliance.
- Optimized Greenhouse ATS integration, reducing approval time and automating workflows from manual processes.
- Completed RFP and onboarded new vendors, securing a 10% yearly cost-saving as mobility volume increased.
- Directed change management strategies, improving process efficiency and reducing resolution times.
- Acted as a trusted advisor on complex mobility cases, enhancing recruiter engagement through team trainings, self-serve portals and office hours.
- Managed vendors and workflows for immigration and visas, improving efficiency and reducing process time.
Sr. Program Manager, Talent Mobility at Nordstrom (2021-01 – 2023-04)
Led high-volume global mobility operations supporting 4,000+ annual relocations and 1,000+ employees with immigration and work authorization needs
- Delivered expert consultation on talent mobility, immigration, taxation, and relocation matters
- Built and led a high-performing team of 4 direct reports, fostering professional growth and operational excellence
- Managed approximately 350 active relocations per week, ensuring seamless transitions and high satisfaction levels
- Forged strategic partnerships with Talent Acquisition, HR Business Partners, and senior leaders to align mobility initiatives with organizational priorities
Global Mobility Partner at Zulily (2016-06 – 2021-01)
Served as the primary subject matter expert on US immigration for over 400 foreign national employees, managing full lifecycle petitions and ensuring compliance
- Designed and implemented Zulily's first green card (PERM residency) policy, driving over 95% employee retention among sponsored talent
- Led a successful RFP for the relocation vendor, achieving improved service quality and cost efficiencies
- Managed immigration-related finances and budget forecasting totaling ~$600k annually, delivering projects on or under budget
Business Immigration Operations Specialist at Microsoft Corporation (2013-09 – 2016-01)
- Designed, developed, and implemented the Immigration SharePoint tool, managing updates and training materials for Microsoft's University Recruiting teams
- Managed University Recruiting Acceptance Bonus Program, distributing $4.68M in bonuses in 2014
- Collaborated with Microsoft Payroll during tax season, ensuring accurate year-end tax reporting for pre-hire W2s
