Personal Assistant: Operations & Administrative Manager - Hollister Rand
(2024-01)
- Oversee all daily administrative operations including scheduling, invoicing, client communications, and file management — mirroring the organizational demands of property management.
- Manage financial records and billing; tracked income, expenses, end of year taxes and vendor payments with accuracy.
- Coordinate outreach and relationship management, growing client network and increasing organizational reach.
- Maintain website, digital calendars, and all operational files ensuring up-to-date and accessible records at all times.
Operations Coordinator & Educator - Rocket Club
(2022-01)
- Coordinated client communications, managed schedules, and maintained strong parent/client relationships across a growing customer base.
- Supported website operations and marketing, contributing to an increase in sales and brand visibility.
- Developed structured programs and maintained detailed records of client progress and engagement.
Producer & Operations Lead - Heart of Heart Non-Profit Theatre Company
(2023-01 - 2025-01)
- Led organizational operations including budgeting, scheduling, and vendor coordination within tight financial constraints.
- Managed fundraising initiatives, ticket sales and community outreach, demonstrating ability to build relationships, drive engagement and profits.
- Facilitated regular team meetings and maintained clear lines of communication across stakeholders.
Client Success Manager & Sales - Self-Employed / Crunch / Equinox
(2015-01)
- Managed a portfolio of 50+ clients, handling personalized scheduling, program management, and ongoing individualized communication — directly analogous to tenant relationship management.
- Led a team of trainers, overseeing schedules, performance, and accountability across a multi-location operation.
- Drove high client retention through proactive outreach, conflict resolution, and consistent follow-through.
- Facilitated and operated as a sales rep, promoting members to purchase memberships and packages.
Content Strategist & Administrative Assistant - Executive Performance Institute for Coaching
(2022-01 - 2023-01)
- Supported day-to-day operations including scheduling, communications, and digital file management.
- Coordinated rebranding and digital content strategy, demonstrating project management and vendor coordination skills.
Virtual Producer - RadioMD & DoctorPodcasting
(2018-01 - 2020-01)
- Managed production schedules, client communications, and team coordination across concurrent projects.
- Ensured quality standards and timeline adherence, demonstrating ability to manage multiple priorities under deadline.
