Emily Lopez

Customer service professional with 5 years of experience providing responsive, detail-oriented support in fast-paced environments. Healthcare administrative experience includes patient scheduling, insurance verification, benefits review, electronic health records, and patient communication. Skilled in eClinicalWorks, insurance portals, HIPAA compliance, issue resolution, and administrative support.

Medical Receptionist - New York Allergy & Sinus Centers - Queens, Manhattan

(2025-12)

• Deliver high-quality, client-facing support by assisting patients with scheduling, check-in, insurance questions, referrals, payments, and general inquiries.
• Quickly learn and navigate multiple electronic systems, insurance portals, and administrative workflows.
• Proactively identify insurance, referral, scheduling, and account issues that could interfere with a patient's appointment and work to resolve them before the visit.
• Perform outbound follow-up calls regarding appointments, outstanding information, insurance matters, and other patient needs.
• Scan, fax, upload, and organize patient documentation through eClinicalWorks and other electronic systems.
• De-escalate patient concerns with patience and professionalism while focusing on practical solutions and a positive patient experience.
• Verify insurance eligibility, benefits, specialist copays, deductibles, and coverage using eClinicalWorks and insurance portals including Availity, UnitedHealthcare, ePACES, EmblemHealth, TriZetto, and Fidelis.

Cashier - Brooklyn Harvest Market - Astoria, NY

(2023-10 - 2026-02)

• Accurately processes cash, credit, and EBT payments of 50-80 customers.
• Delivers exceptional customer service by addressing inquiries, resolving concerns, and ensuring a positive shopping experience.
• Handles returns, exchanges, and refunds efficiently with proper documentation.
• Investigates and resolve customer complaints professionally, escalating complex issues when necessary.
• Maintains accurate records of transactions, receipts, and refunds to support inventory reconciliation.

Administrative Assistant - Star Parker - Astoria, NY

(2023-05 - 2023-10)

• Managed employee schedules, ensuring fair shift distribution and compliance with rest period policies.
• Maintained organized electronic and physical filing systems for efficient document retrieval.
• Handled HR and payroll communications, directing calls and messages to appropriate departments.
• Responded to customer inquiries via email and forwarded critical messages to relevant teams.
• Performed administrative tasks including scanning receipts, printing schedules, and preparing documents

Highschool Diploma - John Bowne Highschool