Store Manager at GNC (2025-03 – Present)
- educate customers about health and wellness products
- provide exceptional customer service
- contribute to a positive shopping experience
- fulfilling sales goals and maintaining store standards
- Manage inventory, revieve and verify shipments, handle returns and adjustments, and perform cycle counts
- lead, coach, and develop store assocated to deliver outstanding customer service and sales performance
- oversee daily store operations: open/close procedures, cash handling, registerd reconciliation and banking
- Ensured merchandising standards are met, displays maintained, and store is clean/ organized
- monitor and drive store sales, profitability, and KPI targets
- create and manage employees schedules
- maintiain compliance with all company policies, health and safety standards, loss prevention, and legal requirements
- work with marketing/ promotions
- address and resolve customer complaints
- Assits in store resets, and audits as needed
To-Go Specialist/Server and certified trainer at Olive Garden (2022-07 – 2025-09)
- Served dinner to 50-100 guests per shift
- Memorize over 40 menu items and gave customized recommendations to guests
- Took large catering orders and put them together accurately and with time efficiency
- Swiftly and successfully resolved conflict resulting in customer service majority of the time
- Warmly greet new and repeating guests
- Answered the phone stating my name, where they were calling, and ensuring I could help the guest with any request or need
- Worked well with co-workers in order to ensure everything ran smoothly with customer satisfaction
- Trained people in my field to ensure a smooth transition into them doing work on their own
Hostess/Server at SAN MARCOS MEXICAN RESTAURANT (2021-02 – 2022-06)
- Greeted guest in a warming and timely manner
- Answered a multi-line phone system as well as taking/preparing the orders with accuracy and time efficiency
- Served guests in the restaurant
- Balanced completing multiple tasks at once while keeping guest satisfaction at a 100%
