Accessibility Contractor - Onward Accessibility - Rice University
(2026-02)
Work as program manager and strategist
- Analyze existing processes and identify opportunities to integrate accessibility
- Identify risks and create mitigation strategies for over 4 distinct projects
- Create risk severity matrix and align across 4 projects
- Evaluate accessibility conformance reports (VPATs) for quality and accuracy
- Leverage AI to create vendor score cards
- Create processes to manage vendor accessibility maturity
- Work with vendors on their own deadlines to meet Rice's Policy 851
- Identify high priority workflows and tools
- Develop decision and prioritization tools to align risks with escalation tactics
- Create go-forward strategies for net-new documents and web software
- Create remediation plan for 30,000+ PDFs leveraging collaborative AI tools
- Define high-level compliance for Rice and create workflows to meet Section 504
Accessibility Contractor (part-time) - University of North Dakota
(2026-01)
Provide expertise as procurement specialist and VPAT specialist
- Review hundreds of software procurement requisitions for ADA compliance
- Consult with professors and students on intent and usage
- Process requisitions and contracts and approve upon VPAT or accessibility statement review
- Request and review roadmaps or remediation plan for risk assessment and management
- Work with vendors on accuracy of ACRs and provide guidance on remediation plans and roadmaps
Senior Accessibility Specialist - CVS Health
(2021-08 - 2025-12)
Hand-selected to be on team dedicated to building strategies for evolving CVS as a whole to be more inclusive and accessible. Worked on strategy and training teams.
- Created enterprise-wide training program designed to upskill hundreds of designers in accessibility principles
- Spearheaded accessibility-focused mentorship program to provide CVS colleagues with deep knowledge of accessibility
- Vocal advocate for people with disabilities, designers, and the accessibility industry
- Generous with knowledge and capable of communicating complex topics in digestible manner
- Presented to design org on topics such as inclusive forms, user preferences, imposter syndrome, lived disabilities
- Led regular office hour sessions for people to ask questions
- Lead collaboration on identifying key strategic initiatives such as Ethical AI, skills inventory, and mentorship
- Functioned as passion advocate for inclusive design
- Provided annotations on 120+ designs
- Resolved or provided guidance on over 600 accessibility defects
- Collaborated with accessibility engineering teams to provide cohesive feedback on products
- Provide cross-discipline guidance for content, research, user experience (UX), and user interfaces (UI)
- Worked with 8 different teams as dedicated accessibility expert
- Took lead on artificial intelligence (AI) initiatives
- Created ethical triage framework and guardrails for AI tools or interfaces
- Helped to ensure transparency in data storage and privacy in chat products
- Worked with a "Do not lie" mindset to resolve interoperability constraints
- Familiar with Voiceflow conversational design tool
- Familiar with large language models such as Llama 3, Copilot, ChatGPT, Midjourney
Accessibility Regulatory Strategist - Cerner
(2018-02 - 2021-08)
Worked as corporate-wide program manager
- Spearheaded the training program
- Built 20+ self-led training modules
- Provided 2-3 in-person, hands-on training each month, leading groups of 15 associates
- Created checklists and how-to lists to supplement training material
- Created enterprise-wide auditing program
- Created exhaustive test cases to address criteria across WCAG, Section 508, and EN 301 549
- Leveraged training program to teach 1500+ associates on testing for accessibility
- Updated test cases as new guidelines or criteria were released
- Created over 500+ accessibility conformance reports (VPATs) for both external and internal software
- Aligned training and auditing programs with compliance initiatives
- Leveraged 500+ accessibility conformance reports (ACRs) to create baseline of accessibility compliance
- Used auditing program test cases to build measurable scores of each product's accessibility
- Tracked accessibility compliance and progress from year to year
- Assisted teams with remediation plans and schedules
- Work entailed cross-collaboration with stakeholders in Process Management, UX, Marketing, Federal, and more
- Provided consulting to hundreds of teams
- Collaborated with teams in marketing, engineering, design, strategy, human resources, procurement
- Maintained close partnership with VA Section 508 team to identify and remediate desktop software
- Coordinated teams' remediation plans for over 300 products
- Collaborated with vendors on accessibility
- Worked with Centers of excellence to produce tangible testing results using automated options
- Reviewed incoming responses for proposal requests and analyzed VPATs for accuracy and understanding
- Worked with corporate procurement to create accessibility guidelines for incoming contractors or vendors
- Provided regular high-level communications
- Drafted and sent strategy overviews to Cerner leadership
- Facilitated executive steering committee to act as governance for the accessibility program
- Released and explained results from prior quarters
- Addressed leadership concerns to mitigate risks for capacity and revenue
Senior Project Manager - Elsevier
(2010 - 2018)
- Initiated project charter for the procurement of closed captioning vendor
- Structured procurement bidding conference to ensure fair treatment to all prospects
- Created and conducted department wide training on closed captioning workflow, using tools such as WebEx, accessible PPTs, and animations
- Planned and executed workflow around online course accessibility
- Trained accessibility team by providing weekly testing sessions
- Demonstrated mechanics of closed captioning by showing how to adjust timing, check for accuracy, and split lines
- Walked through tutorials on using assistive technologies
- Showed tips and shortcuts on Microsoft tools like Excel, Word, PPT, and demonstrated the Accessibility Checker
- Built relationships with user centered design team that facilitated collaboration
- Created workflow to expedite customer service queries
- Held weekly asset reviews to ensure designs were user-friendly
- Provided remediation forms on VPATs
- Participated in Accessibility Guild, a global collaboration group with the goal of proactively advocating for accessibility
- Planned and executed project to create a gallery of accessible activity templates
Quality Assurance Specialist - Mira Digital Publishing
(2008 - 2010)
- Project coordination of quality assurance process
- Documentation of processes, execution of processes
- Copy-editing of 100+ self-published books
- Proficient use of Microsoft Excel, Word, Adobe Acrobat
