Front Desk Agent at Arrive (2025-10 – Present)
Server at Tomiko-San (2025-03 – 2025-08)
- Delivered refined fine-dining service in a premier sushi restaurant, offering expert menu guidance and educating guests on Japanese cuisine and seasonal fish varieties.
- Recommended dishes and pairings tailored to guest preferences and dietary restrictions.
- Partnered with kitchen staff for precise timing and service quality during peak hours.
Server at Commodore Club (2024-05 – 2024-07)
Fine dining serving and other FOH duties
Server at Cucciolo Osteria Durham (2021-10 – 2023-06)
Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
- Demonstrated knowledge of restaurant menu items and ingredients, resulting in an increase in sales of specialty items
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service
- Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience
Floor Staff at Boxcar Bar + Arcade (2019-06 – 2020-03)
- Enforce all establishment policies as well as local alcohol laws.
- Perform general customer service duties, such as fixing arcade games or refunding coins.
- Greeting and screening all patrons for proper and valid identification proving they were 21+.
- Clean the entire facilities- disinfect all games, tables, and other surfaces; sweep floors for popcorn and trash; clear surfaces of glass and cans; stock bathrooms.
Server at Mellow Mushroom Pizza Bakers (2019-10 – 2020-01)
Customer service, cashier, and restaurant side work such as cleaning and stocking.
Operations Specialist at Charles and Colvard (2019-02 – 2019-06)
Receiving shipments and picking inventory for production.
Front Desk Shift Leader at Shell Island Resort (2018-06 – 2018-09)
- Listen carefully to guests and respond to inquiries as well as problem solve.
- Complete cash and credit transactions
- Complete daily reports and forms
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Coordinate with other hotel departments to deliver the highest quality of guest service
Front Desk Associate at Interstate Hotels & Resorts (2017-07 – 2018-01)
- Greet guests at reception desk
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Housekeeping responsibilities including room attendant duties, board assignments, and turndown service.
- Job shadowing in executive sales and accounting departments.
Customer Service Representative at ECU Campus Recreation & Wellness (2015-05 – 2017-06)
- Listen carefully to callers and respond to inquiries
- Complete cash and credit transactions
- Complete daily reports and forms
- Communicate with customer service staff
- Manage equipment inventory for facility
- Administer CPR & first aid with 3,500 daily patrons
