Emily Thomson

I consider myself to be a trustworthy, reliable, and hard-working person who enjoys versatile and challenging tasks which give me the opportunity to use my knowledge and skills. My friendly, confident personality means that I can work effectively as a team member and form positive relationships with my peers and colleagues. My experience shows that I can work independently and meet deadlines while demonstrating a confident and determined work ethic.

I am an ambitious and resilient individual who can see issues from all perspectives, work under pressure and enjoys the challenge of finding the most effective solutions. I enjoy learning new skills and am keen to continue adding to my existing knowledge, writing abilities, time management and organisational skills with any further training that may be required of me.

Duty Manager at Catterick Leisure Centre (2026-05 – Present)

Originally employed by Nuffield Health then 3d Leisure when they took over in February 2024. Under both companies Catterick Leisure Centre is one of the main Health and Fitness hubs of the surrounding area. Having three swimming pools, a sports hall and one of the largest gyms in the area, Catterick Leisure Centre is the perfect place to work on individual health and fitness goals.

• Act as the main point of contact for customers, handling complaints, feedback, and requests professionally. Conduct regular floor walks to monitor customer satisfaction, ensuring high service standards are maintained across reception, gym and poolside.
• Oversee smooth day-to-day leisure centre operations, coordinating between departments for effective communication. Support teams during busy periods and oversee events and function setups. Assist in planning, coordinating, and running leisure centre events and functions to ensure they are delivered smoothly and to a high standard.
• Lead and support staff on duty, ensuring appropriate staffing levels. Conduct shift briefings, delegate tasks, train and mentor team members, and address performance or disciplinary issues as needed.
• Manage end-of-day financial reconciliation ensuring accurate cash handling.
• Maintain compliance with health, safety, fire, and licensing regulations. Conduct regular safety checks, manage emergencies in line with procedures.
• Complete duty manager reports, recording incidents, complaints, and maintenance issues. Communicate handovers to incoming managers, oversee lost property, assist with audits, and follow up on repairs or maintenance.
• Demonstrate strong leadership, communication, and customer service skills, with sound knowledge of leisure centre operations, financial awareness, attention to detail, and the ability to remain calm under pressure.

Fitness Instructor at Catterick Leisure Centre (2023-09 – Present)

Originally employed by Nuffield Health then 3d Leisure when they took over in February 2024. Under both companies Catterick Leisure Centre is one of the main Health and Fitness hubs of the surrounding area. Having three swimming pools, a sports hall and one of the largest gyms in the area, Catterick Leisure Centre is the perfect place to work on individual health and fitness goals.

• Promote an active and heathy lifestyle at all times.
• Keep the gym clean and presentable at all times.
• Plan and deliver exciting and engaging fitness classes.
• Be on hand at al times for any questions or demonstrations of using the gym equipment.
• Deliver gym inductions for new joiners and make sure they are fully informed of expectations for using the gym and how to use the machines.

Duty Manager at The Kings Head Hotel (2025-07 – 2026-02)

Situated in the heart of Richmond's historic Market Place, The Kings Head Hotel is a beautifully restored Georgian building that combines traditional charm with modern comfort. The hotel features stylish, individually designed rooms and a welcoming bar and restaurant offering seasonal dishes made with locally sourced ingredients. With its relaxed atmosphere, period character, and close proximity to the Yorkshire Dales, it's a popular choice for both visitors exploring the area and locals looking for a memorable dining experience.

As Duty

Manager, I oversee the day-to-day operations of the hotel during my shift, ensuring smooth running of all departments — front office, housekeeping, food and beverage (F&B), and maintenance. I act as the senior manager on duty, ensuring guest satisfaction, safety, and compliance with operational standards.

• Act as the main point of contact for guests, handling complaints, feedback, and requests professionally. Conduct regular floor walks to monitor guest satisfaction, ensuring high service standards are maintained across reception, bar, restaurant, and rooms.
• Oversee smooth day-to-day hotel operations, coordinating between departments (Front Office, Housekeeping, Kitchen, and F&B) for effective communication. Support bar and restaurant teams during busy periods, ensuring compliance with hygiene, quality, and licensing standards, and oversee event and function setups. Assist in planning, coordinating, and running hotel events and functions to ensure they are delivered smoothly and to a high standard.
• Lead and support staff on duty, ensuring appropriate staffing levels. Conduct shift briefings, delegate tasks, train and mentor team members, and address performance or disciplinary issues as needed.
• Manage end-of-day financial reconciliation for reception, bar, and restaurant. Ensure accurate cash handling, monitor stock levels, and report any discrepancies or wastage to management.
• Maintain compliance with health, safety, fire, and licensing regulations. Conduct regular safety checks, manage emergencies in line with procedures, and uphold food safety and alcohol licensing laws.
• Complete duty manager reports, recording incidents, complaints, and maintenance issues. Communicate handovers to incoming managers, oversee lost property, assist with audits, and follow up on repairs or maintenance affecting guest comfort.
• Demonstrate strong leadership, communication, and customer service skills, with sound knowledge of hotel and F&B operations, financial awareness, attention to detail, and the ability to remain calm under pressure.

Assistant Scientific Officer at Animal and Plant Health Agency (APHA) (2023-07 – 2025-07)

APHA is an executive agency of the Department for Environment, Food and Rual Affairs, also working on behalf of the Scottish and Welsh Governments. The Agency works to safeguard animals and plant health for the benefit of people, the environment and the economy. Endemic and exotic disease and pests are identified and controlled to benefit the health of the country.

Within the Thirsk site, blood samples from cattle are submitted to be tested for Tuberculosis as part of the Government routine testing, as well as a post mortem room working as a Veterinary Investigation Centre to identify and control new and emerging disease in agricultural livestock.

• Conduct Gamma Interferon testing on cattle blood samples that have been submitted from farms across the country. This is a sandwich ELIZA test, and the various stages are time critical so therefore good time management is a must.
• Keeping the laboratories clean and fully stocked with equipment and consumables.
• Actively monitor stock levels and reorder supplies or make up reagents/consumables when required.
• Trimming of formalin fixed tissues to be sent off for histology processing.
• Be on hand to help within the Postmortem room and Culture Laboratory when the workload deems necessary.
• Complete mandatory learning and training in a timely manner.

Study Coordinator at Labcorp (2022-01 – 2023-07)

Covance is a global drug development company driving countless innovations in areas including oncology, biomarkers and companion diagnostics, vaccines, specialty and general testing, data analytics, virtual clinical trials and commercialization services. Covance is global leader in nonclinical safety assessment, clinical trial testing and clinical trial management services who, with their clients, support the development of innovative, life-changing treatments.

• Coordinating activities of routine and non-routine studies, in compliance with the appropriate company standards, GLP and regulatory guidelines in a timely, efficient manner.
• General assistance to Study Directors will be an essential part of the role and additional non study specific support may be given to key clients.
• Additional daily duties may include support of other functions within Safety Assessment.
• Write protocols for studies from an outline supplied by the Client in a timely manner
• Liaise with Clients, Program Managers and Study Directors using various different mediums (Email/ instant message/phone call/face to face/etc.)
• Deal with any queries and issues mainly within a time constraint
• Able to self-motivate and prioritise tasks whilst working remotely
• Able to adapt my communication style based on who I'm talking to and the nature of the conversation
• Adhere to strict confidentiality clauses
• Be a 'go between' for all the different departments involved in a study
• Point of contact for both internal and external clients
• Attend voluntary training seminars to broaden my knowledge base and learn new things
• Attend monthly team meeting and raise any topics/issues needed remedying
• Highly flexible, able to switch between tasks easily dependant on demand

11 GCSEs grade A-C

2:1 Bsc (hons) Animal Biology