Emily Warner

Dedicated and versatile professional with extensive experience in direct support services, residential care, retail management, cellular sales, advertising sales, and customer service. Experienced in supporting individuals with diverse needs, leading teams, building strong client relationships, and delivering attentive, solutions-focused service. Recognized for strong communication, dependability, adaptability, and the ability to work effectively in both independent and team environments.

Adult Residential Direct Service Professional (DSP) at Benedictine School (2019-07 – 2025-10)

• Provided direct support and daily care to adults in a residential setting.
• Assisted individuals with daily living activities while promoting dignity, independence, and safety.
• Supported residents in following individualized routines and care plans.
• Maintained a safe, respectful, and supportive residential environment.
• Communicated effectively with supervisors, coworkers, residents, families, and other members of the care team.
• Documented relevant activities and observations as required.

Sales Assistant Manager / Manager at Victra Verizon Cellular Sales (2011-03 – 2018-10)

• Provided cellular sales and customer service in a fast-paced retail environment.
• Assisted customers with selecting products and services based on their individual needs.
• Progressed into management responsibilities, supporting daily store operations and sales performance.
• Trained and supported team members in customer service, sales, and company procedures.
• Built and maintained long-term customer relationships.
• Handled customer concerns and worked to resolve issues professionally and efficiently.

Retail Sales / Manager at Flamingo Flats / Gourmet Spice & Gift Store (1993-06 – 1997-03)

• Provided retail sales and customer service in a specialty gift and gourmet food environment.
• Managed daily store operations and assisted with inventory, merchandising, and customer needs.
• Developed strong relationships with customers and encouraged repeat business.
• Handled sales transactions and maintained an organized, welcoming retail environment.

Retail Sales / Manager at Flamingo Flats / Gourmet Spice & Gift Store (2007-06 – 2011-01)

• Provided retail sales and customer service in a specialty gift and gourmet food environment.
• Managed daily store operations and assisted with inventory, merchandising, and customer needs.
• Developed strong relationships with customers and encouraged repeat business.
• Handled sales transactions and maintained an organized, welcoming retail environment.

Advertising Executive / Retail Advertising Sales at Chesapeake Publishing / Star Democrat (1999-04 – 2007-05)

• Developed and maintained relationships with advertising clients.
• Consulted with businesses to identify advertising opportunities suited to their needs.
• Managed sales activities from prospecting through customer follow-up.
• Provided professional customer service and maintained ongoing client relationships.
• Worked with clients and internal teams to coordinate advertising placements and meet deadlines.