Emily Weems

Dependable, highly articulate, and goal-driven professional with a strong background in client service management, remote consultative sales, office coordination, and small business co-ownership. Proven success in navigating complex CRM tools, managing multi-channel client inquiries, and maintaining strict compliance standards in remote work environments. Naturally skilled in consultative client interactions, patient problem-solving, active listening, and delivering high-touch customer satisfaction.

Client Services Manager (Remote) at Grade Potential Tutoring (2026-08 – 2026-09)

• Conducted consultative sales calls with prospective clients nationwide to assess student needs, present tailored tutoring packages, and overcome pricing objections.
• Educated parents on hourly package options, pricing structures, and enrollment procedures to guide informed purchasing decisions.
• Managed a high-volume call schedule, delivering timely scheduled callbacks to follow up with leads and close pending enrollments.
• Utilized proprietary CRM software and communication tools to track client interactions and maintain precise record-keeping.

Sales Agent (Remote) at Ignition CX (Allconnect) (2026-03 – 2026-08)

• Handled inbound inquiries and warm transfers to assist customers with selecting and setting up internet and utility services.
• Navigated multiple provider databases simultaneously to compare plans and offer optimal, cost-effective options to clients.
• Utilized Concert, Twilio, Microsoft Teams, and Workplace daily for data entry, account updates, and team collaboration.
• Maintained a secure remote workspace using BitLocker encryption while strictly adhering to Clean Desk Policy and data security standards.

Small Business Co-Owner at Cosmic Carnivorous Plants (2023-03 – 2026-02)

• Co-founded and operated a specialized plant nursery in partnership with a business partner, overseeing daily operations and client growth.
• Managed all customer relations, provided expert consultations, and conducted direct sales at public vendor markets and events.
• Took complete ownership of indoor plant stock propagation while collaborating on outdoor inventory, branding, and graphic design.

Office Manager at Palmetto On-Site Truck & Trailer Repair (2019-10 – 2021-11)

• Managed front office operations, including answering multi-line phones, dispatching service calls, and resolving client inquiries.
• Processed invoicing, purchase orders, and basic financial data entry utilizing QuickBooks.
• Organized office workflows and scheduling systems to reduce customer wait times and optimize daily operations.

Full-Time Nanny at Private Household (2016-11 – 2019-07)

• Provided dedicated, full-time childcare and household coordination for three children.
• Managed daily family logistics, including meal preparation, grocery planning, schedule organization, and household management.

High School Diploma – Spring Valley High School (2016-05)