Emma Brown

Operations support professional with 10+ years of experience in data management, reporting accuracy, and cross-functional coordination within healthcare and energy sectors. Skilled in Excel, data integrity review, database systems, and process improvement initiatives. Experienced in remote environments, operational reporting, staff support, and compliance-focused workflows. Currently pursuing payroll certification to expand expertise in payroll operations and workforce administration.

Transportation Analyst at CenterPoint Energy (2024-02 – 2024-08)

• Managed operational data imports/exports using Quorum software
• Coordinated transportation reporting, gas supply projections, and imbalance tracking
• Maintained transportation records, delivery details, and operational notices
• Supported reporting accuracy through timely data verification and updates

Data Entry Specialist at Midtown Group (2020-06 – 2022-05)

• Performed high-volume data validation and cleanup for COVID-19 reporting projects
• Identified discrepancies, duplicate records, and false-positive case entries
• Improved reporting reliability for CDC-related reporting initiatives
• Utilized Excel tools to organize and maintain large datasets with accuracy

Eligibility Specialist / Team Support Lead at Texas Children's Health Plan (2007-10 – 2019-09)

• Managed eligibility processing and data review for Medicaid, CHIP, and STAR programs
• Trained new hires on workflows, systems, and operational procedures
• Created Excel reports that improved team efficiency and reduced reporting errors
• Collaborated with vendors, management, and departments to improve data accuracy
• Utilized QNXT, Macess, and Nexus systems in high-volume operational environments

Master of Social Work in Social Work – University of Texas at Arlington (2017)

Bachelor of Social Work in Social Work – University of Houston–Downtown (2013)