Emma Davidson

Analyzed installation failures to identify process gaps, serviceability issues, and factors affecting customer quality. Conducted root-cause analysis across multiple systems to evaluate process performance and customer impact. Developed data-informed recommendations to improve operational accuracy, installation success, and workflow efficiency.

Business Analyst Intern at Spectrum (2026-05 – 2026-07)

• Analyzed installation failures to identify process gaps, serviceability issues, and factors affecting customer quality.
• Conducted root-cause analysis across multiple systems to evaluate process performance and customer impact.
• Developed data-informed recommendations to improve operational accuracy, installation success, and workflow efficiency.
• Created executive-ready presentations and communicated findings to stakeholders to support operational decisions.
• Gained exposure to enterprise AI applications through discussions surrounding internal AI initiatives.

Restaurant Hostess at Rooster's Wood Fired Kitchen (2025-08 – Present)

• Managed guest flow, coordinated with staff, and delivered excellent customer service in a fast-paced environment.

Restaurant Hostess/Server at Rise Cafe (2025-05 – 2025-07)

Store Attendant at Time Oils Corporation (2022-03 – 2025-04)

B.S. in Data Science – University of North Carolina at Charlotte (2026-12)

B.S. in Health Systems Management – University of North Carolina at Charlotte (2026-12)