Emma Erskine

Organised and creative professional with experience in administration, customer service and office support. Confident using booking systems, Microsoft Office and digital platforms while managing multiple priorities in fast-paced environments. Recognised for strong attention to detail, excellent organisation and clear communication. Keen to build a career in administration, publishing, marketing or creative industries where I can continue developing my skills.

Customer assistant - Womanswear at Marks and Spencer (2024-11 – Present)

• Processing cash and card payments
• Resolving customer enquiries both in person and through digital systems
• Coordinating and processing incoming deliveries
• Creating online orders through the dedicated system
• Working efficiently to meet strict operational deadlines and daily priorities
• Maintaining shop floor cleanliness and company policy standards
• Liaising with colleagues to ensure the smooth running of the overall department
• Preserving excellent relationships with returning and loyal customers

Customer assistant and receptionist at Stubbers Adventure Centre (2022-03 – 2024-10)

• Answering phone calls and responding to emails
• Making and organising existing bookings through an online booking system
• Checking in guests and managing guest enquiries
• Maintaining the cleanliness of the office space and systemising customer and company files
• Taking in and filing large deliveries and company post
• Processing card and cash payments

Animation and Creative Media – South Essex College - New Basildon Campus (Centre for Digital Technologies) (2022 – 2024)

GCSE – Hall Mead School (2016-09 – 2021-07)