Emma James Burke

I am a results-driven program administrator with 5 years of progressive responsibility that demonstrates a proven ability to lead statewide training initiatives, manage complex processes, analyze and report data, and engage stakeholders. I am passionate about building effective systems, supporting employee development, and leading mission-driven organizations.

Recovery Support Specialist Program Administrator - Advocacy Unlimited, Inc. - Rocky Hill, CT

(2023-12)

Directs statewide operations for a mental health professional training program in partnership with executive leadership.

• Oversees program administration, including scheduling, budgeting, contracts, service agreements, purchasing, enrollment management, managing a database of over 1,600 program graduates, and verifying credentials.
• Coordinates instructors, 12 contractors, over 80 students annually, and organizational stakeholders to ensure efficient program delivery across 5 training cohorts per fiscal year. Implemented improvements that streamlined workflows.
• Supervises admissions processes for over 360 applicants annually, reviewing all incoming applications, assigning applications for review committee, evaluating results, finalizing decisions, and communicating application status. Redesigned application review workflows to improve consistency and efficiency.
• Operationalizes program goals, surveys stakeholders, analyzes quality assurance data, and develops reports used to monitor outcomes, implement improvements for statewide workforce development, and support organizational decision-making over 2-year grant periods. Refined reporting processes to support grant compliance and program evaluation.
• Maintains accurate program documentation. Ensures compliance with organizational policies and funding requirements.
• Updates training curriculum and co-facilitates statewide professional development courses. Trains staff members in DMHAS-approved peer credentialing curriculum, industry best practices, and technology.

Community Education Coordinator - Advocacy Unlimited, Inc. - New Britain, CT

(2023-06 - 2023-12)

• Coordinated continuing education programs and professional development events on recovery and peer-support topics.
• Managed event logistics, marketing, communication, and stakeholder engagement to ensure successful program execution.
• Served as a primary contact for advocacy inquiries, connecting individuals with appropriate community resources.
• Supported departmental operations through scheduling, documentation, and administrative process management.

Warmline Operator - Advocacy Unlimited, Inc. - New Britain, CT

(2021-09 - 2023-04)

• Delivered peer support services while maintaining accurate service documentation and referral coordination.
• Participated in onboarding and training new staff members in warmline procedures and best practices.
• Designed and implemented a call-log tracking system that improved data collection and reporting efficiency.
• Prepared quarterly contractual reports for the Connecticut Department of Mental Health and Addiction Services.
• Contributed to updates of the warmline training curriculum and operational procedures.

Bachelor of Arts - Sociology - Eastern Connecticut State University (2021-09 - 2025-05)

Associate of Arts - Sociology Studies - Tunxis Community College (2019-09 - 2021-05)