Service and Sales Ambassador at Clear Plus (2025-09 – Present)
- Facilitates Clear Plus and TSA PreCheck enrollments while maintaining compliance records and providing professional customer service.
- Achieves a sales bench of 70 enrollments monthly through targeted member engagement and conversion tactics.
- Provides complimentary concierge assistance at DEN airport as part of a six-person team to improve traveler flow and satisfaction.
- Delivers high-quality service in the Clear Plus lane to increase traveler satisfaction and encourage repeat usage.
- Promotes Clear Plus membership features to drive enrollments and strengthen customer loyalty.
- Met with Clear founder and CEO Caryn Seidman Becker as part of an eight-member group, enhancing executive-level engagement.
- Processed 70+ Clear Plus enrollments monthly using biometric kiosks and verified government ID's
Host at Tom's Watch Bar (2025-03 – 2025-06)
- Coordinated seating and server rotation, enhancing efficiency and customer satisfaction.
- Managed lost and found, ensuring secure handling and prompt return of items.
- Addressed customer inquiries with accurate information, improving guest experience.
- Resolved credit card issues swiftly, maintaining trust and smooth transactions.
- Welcomed guests with a friendly demeanor, fostering a positive atmosphere that encouraged repeat visits.
- Managed seating arrangements to optimize flow, significantly reducing wait times and enhancing guest satisfaction.
- Maintained accurate reservation logs and efficiently handled inquiries, contributing to seamless operations during peak hours.
- Handled cash, reducing errors and boosting service speed for enhanced efficiency.
- Increased revenue and satisfaction by upselling premium drinks.
- Worked with kitchen staff to ensure timely service and a better dining experience.
Server/Bartender at Pinky Promise (2024-06 – 2024-09)
- Handled cash, reducing errors and boosting service speed for enhanced efficiency.
- Increased revenue and satisfaction by upselling premium drinks.
- Worked with kitchen staff to ensure timely service and a better dining experience.
Host/Server at Flying Biscuit (2021-11 – 2023-01)
- Enhanced customer satisfaction, boosting repeat patronage through attentive service.
- Collaborated with kitchen staff to streamline order processing and resolve issues swiftly.
- Maintained dining area cleanliness, ensuring a welcoming environment for guests.
- Trained new team members, sharing effective customer service techniques.
Staff Producer Assistant (Volunteer) at CCTV Salem, Oregon (2018-07 – 2018-09)
- Volunteered to assist with various production tasks, showcasing a proactive attitude and eagerness to learn industry-specific skills.
- Analyzed production schedules and workflows, identifying areas for improvement; contributed to process optimization and better resource allocation.
- Collaborated with production team to streamline workflows, resulting in more efficient resource use and reduced downtime.
