Emma Loehr

Detail-oriented professional with experience in retail management and customer service, transitioning into a Dispatcher role at Crane Freight. Proven ability to manage operations, ensure accuracy in transactions and inventory, and coach teams. Possesses strong attention to detail, policy compliance, and data entry proficiency, directly transferable to coordinating driver dispatch, maintaining shipment records, and supporting DOT compliance.

Eager to leverage these skills to enhance logistics coordination and operational efficiency for Crane Freight.

Keyholder/Manager at Psycho Bunny (2026-06 – Present)

• Spearhead daily store operations, including opening and closing procedures, floor coverage, and team delegation.
• Coach associates on sales performance, customer service excellence, and the achievement of key performance indicators (KPIs).
• Support loss prevention initiatives by meticulously monitoring store activity, maintaining inventory accuracy, and adhering to security protocols.
• Execute manager level Point of Sale (POS) functions, manage cash handling, process returns and overrides, and resolve transaction discrepancies.
• Contribute to inventory management, shipment processing, visual merchandising, and the training of new team members.

Cashier at Marshall's (2022-08 – 2022-12)

• Delivered responsive and knowledgeable customer service in a fast paced retail environment, enhancing overall customer satisfaction.
• Processed over 100 customer transactions per shift with high accuracy, ensuring smooth front end operations and minimizing register discrepancies.
• Drove customer engagement by actively promoting credit and loyalty programs, contributing to elevated enrollment rates and improved customer retention.
• Maintained store integrity through consistent execution of opening and closing protocols, upholding operational security, cleanliness standards, and merchandising consistency.

Nursery Staff at Fair Oaks Boulevard Nursery (2021-08 – 2021-12)

• Advised customers on optimal plant selection and care techniques, leveraging horticultural knowledge to drive sales and foster customer loyalty.
• Organized and meticulously labeled inventory, improving product visibility and accessibility, which resulted in an enhanced shopping experience and reduced restocking time.
• Implemented daily cleaning procedures and display resets to ensure compliance with sanitation regulations and elevate the customer shopping environment.
• Coordinated effectively with team members to prioritize tasks and maintain an efficient workflow, particularly during peak customer traffic periods.

Bachelor of Science in Criminal Justice – South College (2023-11 – 2027-04)

Associate of Science in Criminal Justice – South College