Emmanuel Chavez

Luxury sales professional with 16+ years of experience delivering exceptional client experiences and driving revenue within premier luxury retail environments. Proven success building and managing high-net-worth client relationships, exceeding sales goals, developing new business, and creating long-term client loyalty. Managed a $6M client portfolio, generated $11M in annual sales, maintained 95%+ VIP retention, and built a referral network responsible for 40% of new business.

Known for personalized selling, exceptional product knowledge, polished client communication, and high-touch service from initial engagement through post-purchase care.

Sales Consultant at HERMÈS OF PARIS (2010-08 – 2026-09)

• Managed a $6M luxury client portfolio consisting of 100+ high-net-worth clients, with individual account spending ranging from $400K to $3M.
• Delivered highly personalized client experiences, developing long-term relationships through product expertise, thoughtful recommendations, proactive outreach, and after-sales service.
• Grew the client portfolio from $1.3M to $6M through strategic prospecting, new-client acquisition, referrals, and consistent relationship management.
• Maintained a 95%+ VIP retention rate by anticipating client needs and providing high-touch service throughout the client journey.
• Generated 40% of new business through referrals and acquired 50+ new clients annually through relationship development and strategic prospecting.
• Consistently exceeded sales objectives, contributing $11M in annual sales and 22.5% of total store revenue at the Wall Street location.
• Drove $500K–$800K in daily sales at the Beverly Hills location through VIP relationship management, personalized product presentations, and client engagement.
• Provided product knowledge and sales training to 20+ new hires, helping develop selling skills and strengthen the client experience.
• Planned and supported luxury client events and curated product presentations designed to deepen relationships and generate additional business.
• Maintained accurate client information and leveraged CRM tools for client follow-up, purchase history, reporting, campaigns, and relationship management.
• Collaborated with colleagues and management to provide a seamless client experience while maintaining the service standards expected of a global luxury maison.

Black Fleece Specialist at BROOKS BROTHERS (2008-10 – 2010-06)

• Ranked among top sales performers, achieving $435K in YTD net sales and a 116.2% NSPH while specializing in the Black Fleece by Thom Browne collection.
• Developed strong client relationships through expert product knowledge, personalized recommendations, and high-touch service.
• Managed sales, merchandising, inventory control, product presentations, and brand awareness for the collection.
• Generated $6M–$8M in additional brand sales while traveling as a sales associate.
• Executed high-profile client events for 500+ attendees in collaboration with local artists and brand partners.
• Trained and mentored five team members on product knowledge and advanced sales techniques.
• Maintained return rates below 10% while supporting customer satisfaction and repeat business.

Sales Associate at SAKS FIFTH AVENUE (2008-01 – 2008-09)

• Built a $700K luxury client book within eight months through personalized service, client relationship development, and repeat business.
• Maintained a 2.0 UPT through thoughtful product recommendations and cross-selling.
• Presented luxury men's designer collections and maintained elevated merchandise presentations.
• Developed repeat relationships with luxury clientele in a fast-paced department-store environment.

Bachelor of Arts in Applied Sciences in Audio Productions – Institute of Audio Research (2015)

Associate of Arts in Video & Film Production – The Art Institute of California (2008)