Credit Analyst - Dominion Electric Supply - Arlington, VA
(2025-01)
Supervisor: Shawna Comfort – (571) 581-7396
- Administer and monitor credit limits on business-to-business accounts with for electrical supplier in construction industry
- Build and maintain professional relationships with open flows of communication to ensure payments are collected on time and that customers are receiving all their needs
- When necessary, connect staff to customers in need or vice versa to help facilitate strong customer service and efficient work behaviors
- Protect Mechanic's lien rights for company by reading terms and conditions and signing waivers only when appropriate language and conditions are met
- Organize and update spreadsheets to keep collection information current for time optimization and increased efficiency
- Help coworkers with technical needs using my experience and expertise with various tech-related issues (troubleshooting on Teams, data analyzing on Excel, basic filtering on Outlook, Computer monitor set-ups, general Windows pains, etc.)
- Pull credit history and investigate potential customer histories for new applicants to determine if customer is credit worthy, fraudulent, or poor business decision
- Help create open flows of communication for multiple parties when different departments need to connect with one another (i.e., AP to AR, AR to Sales, Sales to customers, etc.)
- Helping with transition from Solar Eclipse (software company uses for day-to-day operations & data storage) to SAP
- Help IT with any extra security concerns when necessary, including warning coworkers about potential phishing emails and other common tactics used online
Director of Technology - William & Mary's Middle School Model United Nations
(2022-09 - 2024-05)
Supervisor: Emerson Rosenthal-King – (323) 854-8199
- Facilitated, planned, and executed William & Mary's 21st & 22nd Middle School Model United Nations conferences by ensuring that all technical issues were addressed and logistics ran smoothly
- Ensured the website was up to date and added information such as schedules, required conference information, financial aid information, and William & Mary's COVID policy.
Sales Associate - Coast Guard Exchange - Centreville, VA
(2019-08 - 2020-07)
Supervisor: Alex Knotts – (571) 655-2854
- Diffused tense situations with unsatisfied customers using extensive conflict resolution skills and worked with other associates to deliver excellent customer service and cut wait times at registers.
- Mentored new sales associates on store return policies and customer service techniques and worked with loss prevention to monitor shopper behavior.
- Consistently maintained the highest sales numbers in my department and received compliments from customers and higher-ups.
