Network Analyst Associate at Peraton Enterprise Solutions LLC (2023-08 – 2026-08)
- Piloted team in over 100+ mission critical projects for TSA over a 3-year span in retrieval of devices from client through SharePoint portals and sunflower systems to stage and image devices following SOP for imaging. Imaged devices such as Dell laptops, desktops, tablets, servers, rugged tablets, radio kits, etc.
- Performed QA testing on all devices, installed 3rd party software, and troubleshooted with team when imaging issues occurred.
- Spearheaded classes and team meetings with clients on high-quality deliverables, complex products, and data management needs to create charts and interactive stories. Held formal and informal briefings tailored to clients' needs, including tactical strategies to complete projects, weekly reporting, lessons learned, and project close outs.
- Restructured previous work operations and office layouts and created SOPS and supporting Excell documents to be 90% more effective for Project success rates.
- Coordinated Travel trips to roll out device deployments at TSA sites all over the country.
- Obtained EOD and Public Trust for position.
- Provided Training and guidance to new employees and management on SOPS and company policies.
Operations Administrator at Samson Properties (2020-04 – 2023-04)
- Led a runner team consisting of four runners to maintain companies in-going/out-going sensitive mail and materials.
- Increased company's sale productivity and effectiveness since starting in this position by over 50% by creating solutions to established processes.
- Spearheaded office startup, moves, and disassembly consisting of over six-thousand agents and employees.
- Restructured previous work operations and office layouts to be 75% more effective.
- Acted as liaison to assist in monitoring office supplies, resolving inventory and product discrepancies, and expediting critical needs in support of agent and employee requirements.
- Proactively initiated and responded efficiently to daily internal and external supervisorial/managerial requirements; including interaction with agent and client-based needs.
- Addressed onsite quality assurance issues/Site Management and Quality Management for resolution.
Vendor Manager at NVMS (2018-12 – 2020-02)
- Fulfilled client-based orders ranging from home inspections to plumbing, electrical, landscaping, trash outs, etc.
- Conducted inbound and outbound calls to established new relationships with businesses and vendors to complete client orders.
- Established over five-hundred new vendors on top of the vendors provided by company system.
- Managed over a thousand vendor accounts payable/accounts receivable.
Network Development/ Project Manager at US INSPECT (2018-02 – 2018-12)
- Liaison between Clients and Representatives.
- Managed all vendors accounts payable/accounts receivable.
- Drove initiatives across cross-functional teams to improve vendor and customer experience while meeting tight deadlines.
- Developed and executed negotiation strategy to achieve financial goals for business and vendors.
- Partnered with vendors to resolve chronic issues including data quality, transportation, and automation of feeds.
- Maintained standardized reporting processes for expected workload to be completed.
- Conducted outgoing calls to establish new relationships with businesses and vendors.
