Emmanuel

Industrial & Management Systems Engineer transitioning into data engineering with experience in building cloud based ETL pipelines.

Leveraged

Python, SQL, and AWS to optimize data workflows during academic and industrial projects. Proven ability to apply systems engineering principles to design scalable data solutions that improve efficiency.

Customer Success/Data Engineer - The Good Feet Store

(2024-02)

• Deliver expert guidance on deployment best practices for custom ERP solutions, reducing system downtime by 33% through optimized workflows.
• Collaborate with cross functional engineering and support teams to resolve critical technical escalations, achieving 98% customer satisfaction.
• Authored 15+ knowledge base articles and hosted monthly webinars, fostering adoption and retention of SaaS tools across 200+ franchise locations.
• Advocate for customer needs to the product team, driving the integration of 9+ feature requests into platform updates.
• Implement automated monitoring tools (Prometheus/Grafana) to proactively identify system bottlenecks, reducing reactive support tickets by 41%.
• Lead quarterly executive business reviews (EBRs) to review KPIs, ROI, and roadmaps, ensuring transparency and fostering executive buy-in for long term partnerships.
• Manage a portfolio of 13+ franchisee clients ($100K–$1M ARR) with monthly check in meetings, balancing technical support, strategic advice, and adoption roadmaps to ensure consistent value delivery.

Technical Account Manager - First Energy

(2023-06 - 2024-02)

• Spearheaded risk reduction initiatives by conducting system audits, improving cloud infrastructure reliability, and securing 100% contract renewals.
• Partnered with Sales teams to identify expansion opportunities, increasing Azure Cloud adoption by 44% across client portfolios.
• Facilitated technical escalations for complex Kubernetes (AKS/EKS) and Linux OS issues, reducing resolution time by 25%.
• Trained 50+ stakeholders on operational best practices, aligning workflows with business objectives and reducing technical debt.
• Developed disaster recovery playbooks for AKS clusters, achieving 99.9% uptime SLA during critical incidents.

DevOps & CRM Solutions Engineer - Ontic

(2022-03 - 2023-05)

• Designed scalable AWS/Azure cloud architectures for ERP/CRM systems, enhancing system reliability and cutting deployment costs by 20%.
• Streamlined CI/CD pipelines using Jenkins and ArgoCD, accelerating feature delivery by 37% for manufacturing clients.
• Drove customer centric outcomes by aligning SAP CRM and Epicor Kinetic workflows with stakeholder goals, improving cross departmental collaboration.
• Analyzed system performance metrics to identify expansion opportunities, resulting in a 15% increase in platform usage YoY.
• Pioneered a cost optimization initiative for Azure Kubernetes workloads, saving clients $59K+ annually through rightsizing and autoscaling.

Bachelor of Science - Industrial and Management Systems Engineering - West Virginia University