Emmanuela Pierre

Exceptional customer service, with over 25 years of experience in Social Work, Non-Profit Organization serving Asylee, Refugees and Victim of Human Trafficking with Department of Children and Family under the Office of Refugee Resettlement(ORR) Real Estate Professional, Public Notary, Life Insurance and Legal Services Agent; with outstanding interpersonal and communication skills, reliable, service focused, comfortable in working independently or in a team setting environment, quick learner, detail oriented, self-starter, with extensive knowledge of community services and technologies, Interpreter and Translator in Spanish, French and Haitian Creole.

Interpreter, Translator - JTG, Inc. & LIS Solutions (FEMA Contractor) - Reston, Virginia

(2022-11)

Serve as an Interpreter for applicant applying for disaster assistance with FEMA, SBA, Flood Insurance and Mitigation at the DRC in Naples Florida.

• Providing outstanding customer/applicant services by listening to complete statements in one language and interpreting/ translating to the second language
• Receives briefing or prepares through reading on subject to be discussed prior to interpreting session
• Performs miscellaneous job-related duties as assigned

CRS Program Specialist - CHURCH wORLD sERVICES (CWS) - Delray, Florida

(2020-09 - 2021-11)

Responsible for providing outstanding customer/client services with Tiered Case Management, Referrals to the various in-house program including Adult Education, Employment, Immigration Legal Services, Mentoring, Child Care as well as to other Service Agencies.

• Prepared Individual Family Self-Sufficiency Plan (FSSP) which included baseline assessment for individual needs, goals, referrals and follow-up of their progress
• Maintain case files in accordance with specific CRS Grant and CWS/ IRP and Individual Case Plan
• Work closely with community partners to facilitate referral and secure appropriate services base on ICP
• Coordinated and conducted outreach activities and other direct social service

Youth Co-Op Inc., Lutheran Services Florida - Palm Springs, FL

(2003 - 2015)

Collected and determined final eligibility criteria for potential clients to be entered into the database. Reviewed and completed intake forms with all relevant demographic information, customized employability and self-sufficiency plans. Job developing, job coaching, assisting, directing and preparing clients for interviews while referring them for Social Services available in the community.

Collaborating with members of the different Chambers of Commerce as a liaison to educate our client in work related issues, transportation, financial institutions, medical, prevention and traffic safety.

Organizational Management & Leadership - Palm Beach Atlantic University (2014)

Licensed Realtor - Gold Coast Real Estate School (2006)

Bachelor in Theology - Theology - Sonshine Conference Institute (2001)

Bachelor in Nursing - Nursing - Centro Medico de Caracas (1991)