Emme DeGraff

Film & Media Studies graduate with experience leading teams, coordinating operations, managing client relationships, and developing creative projects from concept to execution. Skilled in communication, organization, content creation, and project coordination, with a passion for media, branding, and collaborative problem-solving.

Front Desk & Reception Manager at Blo Blow Dry Bar (2024-02 – Present)

• Supervise and lead a team of reception staff while ensuring efficient daily operations.
• Coordinate 20+ client appointments each day, balancing scheduling priorities and stylist availability.
• Deliver exceptional customer service by resolving client concerns and maintaining a welcoming environment.
• Create and manage social media content to support brand awareness and customer engagement.
• Support retail sales through personalized product recommendations and service upselling.
• Train & onboard new employees on scheduling software, customer service standards, and operational procedures.

Receptionist at Wag-A-Lot (2023-02 – 2023-10)

• Managed front desk operations in a high-volume environment serving boarding, daycare, and grooming clients.
• Scheduled appointments, answered customer inquiries, and maintained accurate client records.
• Processed retail sales and assisted customers with service recommendations.
• Maintained organized workspaces while supporting daily business operations.
• Ensured safety and control of animals at transition points.

Bachelor of Arts in Film & Media Studies – Georgia State University (2025-05)

Minor in Entertainment Media Management – Georgia State University (2025-05)