Licensed Optical Manager - Tozer Lee Eye Center - Phoenix, AZ
(2024-08)
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Aided in selection of eyeglass frames based on customer preferences.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Licensed Manager - Northern Avenue Eye Care - Phoenix, AZ
(2018-11 - 2024-08)
- Managed daily operations of optical department, ensuring efficient workflow and customer service excellence.
- Oversaw inventory management, maintaining optimal stock levels of eyewear and lenses.
- Maintained compliance with regulatory standards and best practices in vision care services.
- Implemented scheduling systems for patient appointments to improve operational efficiency.
- Trained staff on optical equipment usage and safety protocols to enhance service delivery.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
Licensed Optician / Manager - Eyeglass World / Visionworks - Phoenix, AZ
(2005-09 - 2018-11)
- Provided personalized eyewear consultations to enhance customer satisfaction and ensure optimal vision solutions.
- Conducted precise measurements for eyewear fitting, ensuring accuracy and comfort for diverse clientele.
