Endya Montoya

Compassionate Healthcare Professional with 9+ years of experience in behavioral health, patient care, medical records management, healthcare customer service, provider relations, and insurance support. Proven ability to deliver exceptional patient experiences, maintain HIPAA compliance, coordinate care, and support healthcare teams in fast-paced clinical and remote environments.

Mental Health Technician - Amergis Staffing

(2025-11)

• Provide direct patient support and behavioral observation.
• Document clinical findings and maintain patient safety.
• Collaborate with multidisciplinary healthcare teams.

Mental Health Technician - River Edge Behavioral Health

(2024-04)

• Support treatment plans and therapeutic interventions.
• Monitor patient behaviors and report changes.
• Maintain accurate documentation and incident reports.

Healthcare Customer Service Representative - Everise - Remote

(2025-03 - 2025-09)

• Resolved member inquiries regarding benefits, claims, and eligibility.
• Maintained HIPAA compliance and service quality standards.

Healthcare Customer Service Representative - RemX - Remote

(2023-12 - 2025-02)

• Verified insurance coverage and benefits.
• Assisted with prior authorizations and claims support.
• Provided exceptional service to patients and providers.

Medical Records Analyst - BC Forward - Remote

(2024-01 - 2024-03)

• Reviewed and maintained medical records.
• Ensured documentation accuracy and regulatory compliance.

Healthcare Provider Advocate - TTEC Healthcare - Remote

(2021-07 - 2023-08)

• Assisted providers with claims and policy interpretation.
• Resolved escalated healthcare inquiries efficiently.

CNA / Health Unit Coordinator - Riverview Health

(2023-08 - 2023-11)

• Delivered direct patient care and coordinated unit activities.

Nurse Assistant - Villa St. Vincent

(2023-01 - 2023-03)

• Assisted residents with daily living activities and patient care.

Release of Information Specialist - Ciox Health

(2018-04 - 2018-11)

• Processed medical record requests while ensuring HIPAA compliance.

Associate Degree - Ultimate Medical Academy